E-commerce Customer Service Representative

Quorum International, Inc. - Toby's Sports

  • Pasig, Philippines
    Quorum Centre, Good Harvest Complex, 73 C. Raymundo Avenue, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Metro Manila
  • 15,000.00 - 16,000.00 PHP / monthPHP15,000.0016,000.0015,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 4 Oct
Recruiter was hiring 13 hours ago

E-commerce Customer Service Representative

Quorum International, Inc. - Toby's Sports

Job Description

  • Attends to customer inquiries or concerns thru phone and email
  • Process walk-in customers order and purchases
  • Coordinates with branches regarding item replacement and pull-out proceedings
  • Updates customer regarding product inquiry and purchased merchandise
  • Coordinates with After-Sales Service scheduling and complaints
  • Attends to customers complaints on products (make sure that customer has been replied by an apology email)
  • Coordinates with Merchandising on new items to be sold or other product updates and item FABS for customers inquiry purpose
  • Manages stores office supplies on monthly basis (monitoring and controlling)
  • Prepares PO (Purchase Order) for office supplies request
  • Document Monthly expenses of office supplies
  • Assist Stores on customers product evaluation result
  • Coordinates with Brand heads and Coordinators regarding product evaluation
  • Updates customers on the status of product evaluation result
  • Collates and maintains customers database per month based on VIP list, stringing service report and warranty cards record and emails then send to Marketing
  • Accomplish Monthly reports
  • Perfoms general clerical duties to include but not limited to photocopying, faxing, mailing, filing, and consolidation of needed data
  • Performs other duties as required

Minimum Qualifications

  • MS Office Applications such as MS Word, MS Excel, MS Outlook and MS Powerpoint
  • Formal construction of letters such as apology letter, acknowledgment letter, and the like

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Employee Discounts Employee Discounts

Required Skills

  • Organizing and Planning
  • Email Support
  • Chat Support
  • Customer Service
  • Time Management
  • Communication Skills
  • Data Encoding / Data Entry

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Quorum Centre, Good Harvest Complex, 73 C. Raymundo Avenue, Pasig, Metro Manila, Philippines
Retail Industry
1 opening

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About Quorum International, Inc. - Toby's Sports

About Toby's Sports In the Philippines, basketball may be the favorite sport, but with hundreds of malls in Metro Manila, shopping arguably comes close. When it comes to retail stores, one name pops up across the board as the ultimate destination for sports equipment and apparel: Toby’s Sports. The retail chain had its small beginnings in 1978 as a small and modest toy shop selling imported Disney goods in a quiet corner of the Greenhills Shopping Center. The store, which was first called Toby’s Forms and Shapes and later on Toby’s Sports and Hobbies, was the brainchild of Roberto Claudio, Sr., who named the store after his eldest son. Seeing an opportunity to sell skateboards after the holiday season, he eventually transformed his retail space into a sporting goods store that offered a wide array of sports apparel, equipment, and accessories. In the following years, Toby’s—under the leadership of Roberto, Sr. and his brothers Jojo and Rod, and his son, Toby—revolutionized the sporting goods business, and eventually relaunched as Toby’s Sports. From the small space in Greenhills, Toby’s continued to build a chain of sports stores in locations around the Philippines. Its wide product assortment, international brands, modern ambience, knowledgeable and professional sales personnel set them apart from the traditional stores. Toby’s was clearly different and ahead of its time. Today, Toby’s Sports constantly evolves to keep up with the times. When it comes to store design, features, merchandise, and staff, Toby’s maintains their stronghold and continues to push the limits of the sports retailing industry. In 2001, they opened the country’s biggest interactive sports superstore, the Toby’s Sports Arena. Several Arena concept stores are now open around the country, featuring activities and games that customers can enjoy, such as the Toby’s Basketball Shootout and an indoor climbing wall called The Rock, among others. Toby’s Sports carries more than 157 brands and showcases more than 60,000 unique items in over 30 branches nationwide. Thirty years later, far from their small beginnings, Toby’s continues to serve millions of Filipinos, igniting their passion for sports.
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