Systems Engineer | Security

Questronix Corporation

  • Makati, Philippines
    178 Yakal St. Brgy. San Antonio, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 7 months ago and deadline of application is on 30 Dec
Recruiter was hiring 9 days ago

Systems Engineer | Security

Questronix Corporation

Job Description

  • Answer inbound phone calls and initiating trouble tickets.
  • Perform Level 1 triage of incoming issues.
    • Searching knowledge base for solutions, assessing the priority of the event, network troubleshooting via ping, traceroute, viewing routing/arp tables.
  • Provide technical support to customers.
  • Monitoring alerts, supports, and outage queues (opening trouble tickets for applicable events).
  • Notifying appropriate customer contact for events outage response.
  • Takes an active part in the resolution of problems, even after they are escalated.
  • Working assigned troubl ticket queue.
  • Understanding exceeding all tasked SLA commitments.
  • Escalating issues to Level 2 or management when necessary.

Minimum Qualifications

  • College Graduate
    • Major in Engineering, Computer Science, and IT related courses.
  • Technical Knowledge
    • Experience in a Network Administrator role.
    • Proficient in basic Local Area Networking setup.
    • Knowledgeable in Active Directory setup and management.
    • Hands on experience in Networking, Routing, and Switching.
    • Experience with Firewalls, Routers, Switches, Internet, and VPN's implementation, troubleshooting, and problem resolution is desired.
  • Skills
    • General Internet knowledge.
    • Fast learner and ability to follow procedures.
    • Typing/data entry skills proficient.
    • Customer service background and excellent communication skills.
    • TCP/IP troubleshooting.
    • TCP/IP, Internet Routing, UNIX & Windows NT proficient.
    • In-depth knowledge of computer systems.
    • Ability to describe technical information in easy-to-understand terms.
    • Ability to organize, prioritize, and multi-task.
    • Discretion (confidential data are held on computer systems).

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Transportation Allowances Transportation Allowances

Preferred Courses

  • Computer Science
  • Computer Science [Network Engineering]
  • Information Technology

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
178 Yakal St. Brgy. San Antonio, Makati, Metro Manila, Philippines
IT and Software
1 opening

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Questronix Corporation

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today. In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle. Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates. Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions. Approaching its 30th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.