Senior Account Manager  

Basic Function:

• The Managed Print Services Senior Account Manager’s primary role is to achieve business objectives of sales team through new account acquisition, in-depth understanding of unique value proposition to fulfil client’s needs & strong customer relationship. Maintains and grows relationships with large customers, while achieving an assigned sales and profit growth goal.

Account Acquisition

• Build and maintain sales in corporate & government accounts
• Maintain close working relationships with corporate & government accounts
• Develop sales call list & route plan to maximize coverage of assigned area
• Continuously update and report account funnel database with new customers and status of deals
• Create and conduct product proposals, demonstration and sales presentation of Managed Print Services
• Deliver sales targets and commitments by demonstrating high-level performance and driving issues to closure without compromising quality and timeliness
• Understand client’s industry, products, strategy and goals to determine how we can best support them
• Attending initial sales meetings and meeting the client.
• Retain existing business, while pursuing profitable growth opportunities in assigned customer accounts.

Business Collaboration

• Serves as the single point of contract for management of corporate & government accounts in assigned area
• Serve as a product & solutions consultant
• Provides proactive customer satisfaction & relationship management
• Assist in identifying up-sell and/or cross-sell opportunities
• Working alongside of project, creative and executive leadership
• Identify & discuss operational business requirements

Customer Management

• Participate in end-to-end delivery of Managed Print Services to client from product presentation, delivery, implementation to after sales services
• Makes rational and timely decisions taking into account potential risks
• Identify and analyze problems and opportunities to arrive at solutions in an efficient and effective manner
• Develops & nurtures senior management relationships with customers
• Ensure the client’s deep satisfaction in the work, the team, and project experience overall
• Develop long-term relationships with strategic clients

• Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management/Marketing or equivalent.
• At least 3 years’ experience in sales of printing hardware (printers, MFPs), reman vendor, copier rental, and office printing solutions or managed print services.
• With Excellent verbal and written business communication skills.
• Ability to work in a high-energy sales team environment; team player.
• With positive and energetic phone skills, excellent listening skills.
• Can make accurate, rapid cost calculations and providing customers with quotations.
• Can negotiate the terms of an agreement and close sales.
• Cold call skills to arrange meetings with potential clients to prospect for new business.
• Can work closely with Customer Success and Support teams to ensure customer satisfaction and retention.
• With strong client management skills; Successfully manage and overcome client objections
• Can collaborate effectively with clients, co-workers, and vendors alike
• Have a genuine enthusiasm for the work you do, exude positive energy, and are able to maintain a sense of humor under pressure
• Confident decision-maker with a proven track record of maintaining and growing accounts of all sizes
• With excellent client presentation skills
• Applicants with government dealing experience is a plus
• Full-Time position(s) available.