Rider Support | Baguio City


  • Baguio, Philippines
    Baguio, Cordillera Administrative Region, Philippines
    Cordillera Administrative Region
  • Full time
Recruiter was hiring 16 days ago

Job Description

About QuadX

Launched in 2015, QuadX is the leading Experience Innovator in the country, specializing in cross-border digital logistics and e-commerce payment processing. QuadX is the company behind the following digital platforms: ShippingCart (cross-border shipping service for products from the US and UK to the PH and Malaysia), Gogo Xpress (online payment and delivery tool for social sellers), XPost (express pickup and delivery service), XPay and PayLink (upcoming e-payment solutions).

QuadX is driven to make ecommerce and business building as simple as clicking a trackpad. To make shopping less about lines and more about enjoying. To take the anxiety out of payment and delivery and make the world both marketplace and playground. We reinvent experiences and open new doors. And we invest in the data and technology to power that vision.

Here at QuadX, we’re exposing casual sellers to bigger audiences. We’re giving tools for the Social Seller to transform her hobby into a business, his passion into enterprise. We’re giving every Filipino a chance to seize a share of the future.

We are QuadX. And we’re in the business of building Futurepreneurs.

About the Role

QuadX’s Rider Management team works to inspire our Rider Partners to perform at the highest level of productivity. We are seeking an individual to join our Operations and Rider Management team to ensure timely acquisition, deployment and consistent service levels and performance of Rider Partners across all hubs nationwide. He or she will be responsible for standardizing and maintaining the quality of QuadX rider partners.

The successful candidate will be an energetic personality, who can easily engage with our Rider Partners. He or she will be the point person in the hub for all Rider Partner acquisition & deployment, concerns, cascades, monitoring and performance improvement plans.

What You'll Do


  • Daily attendance monitoring
  • Daily productivity monitoring
  • Weekly handheld inventory (including retrieval of handhelds)
  • Weekly updating of rider insurance
  • GCash modifications/mpin resets


  • Ensure rider pool is always updated
  • Interview possible candidates
  • Collect rider requirements
  • Train new Rider Partners (both ops process + KaberX)
  • Deploy new Rider Partners - give accountability forms (if with handheld), GCash, courier bags, handhelds if needed, FE and KaberX usernames, welcome letter, sticker and bag
  • Update the #rpactivation channel


  • Update Weekly Leaderboard + Awarding in hub
  • Continuously coach low productivity riders
  • Ensure good attendance among riders
  • Conduct rider cascades
  • Communicate constantly with riders and gather feedback from them
  • Help riders with seller/buyer issues
  • Entertain earnings disputes and escalate to HQ if needed


  • Temporary and permanent deactivation of riders (based always on Rider Dos and Donts)
  • Update #rpdeactivation channel
  • Retrieve all assets issued to deactivated rider


  • Conduct investigation on rider concerns
  • Resolve incidents with CS and RP
  • Implement proper sanctions
  • Handle issues of rider loss/theft


  • Check DTI and BIR requirements of riders (monitor new rider requirements)
  • Check and collect rider ORs monthly
  • Release BIR 2307 monthly


  • Hub supplies inventory
  • Desktop headcount
  • Cashier reliever

Minimum Qualifications

What You'll Need

  • BA/BS in communications, business, public relations, or related field.
  • Experience in people management
  • An enthusiastic personality, can easily get along with others
  • A detail-oriented personality, can accurately monitor behavior and performance
  • A confident, creative professional with the ability to influence and build credibility in a fast-paced environment.
  • Strong listening and verbal communication skills
  • Ability to tackle difficult conversations when needed
  • Willingness to work beyond the required work hours, especially for special events
  • Highly self-motivated and results-oriented personality, with the ability to develop and manage measurement metrics.
  • Proficiency with PowerPoint, MS Word and Excel is essential
  • A passion for riders as well as QuadX

About the Team

The QuadX Operations team is composed of Business Operations, Process Excellence, Rider Management, Partner Management, Network Expansion, On-Demand, and Data Strategy. It is the responsibility of our Operations team to ensure that customer commitments are met.

QuadX’s Rider Management team comprises of Acquisition & Onboarding, Community Engagement and Rider Services. The Rider Management team is the team in QuadX dedicated to attract, onboard, enable and engage the best riders in the industry. We are here to ensure that we are able to provide our riders with the tools needed for them to perform as efficiently as possible in order to contribute to QuadX’s mission.

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Supply Chain
Educational requirement
Bachelor's degree graduate
Office Address
Baguio, Cordillera Administrative Region, Philippines
https://www.shippingcart.com/ https://www.gogoxpress.com/ https://www.xpost.ph/
1 opening

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About QuadX

Taking Logistics Out Of The Box Recognizing that logistics has as much to do with taking care of the customer experience as it does with moving stuff, QuadX is the country’s first Customer-Centric Digistics (Digital Logistics) Company. Guided by it’s dedication to delivering simple and seamless solutions, QuadX knows that fulfillment isn’t just about ticking a box. It’s about delighting customers from the first mile to the last. Our Mission We are dedicated to fulfilling every Filipino’s dream of becoming an entrepreneur. QuadX, though a very young company, has a very steadfast focus on creating products and services that make it easier for every Filipino to go into business or continuously grow it. Our Values and Culture QuadX is filled with young, dynamic, fun, and extremely talented people with an incredible thirst to shake things up and make innovative experiences. We are fortunate enough with the tremendous business growth we’ve been getting, and we take it with all great honor and humility. We are determined to stay Humble and Kind, and to continuously push one another and ourselves to Think Big and make sure it happens, all while having Fun doing it. OUR SERVICES SHIPPING CART https://www.shippingcart.com/ SHOP FOR FINDS THE U.S & SHIP TO YOUR ADDRESS The fastest growing cross-border delivery service from the U.S. to the Philippines. Our easy-to-use system, popular repacking and consolidation services, express shipping, and affordability are trusted by many Filipinos. GOGO XPRESS https://www.gogoxpress.com/ YOUR ONLINE PAYMENT & DELIVERY BUDDY GoGo Xpress is an online delivery and payment platform designed for social sellers and buyers, to help make the internet a friendlier and safer place to buy and sell. XPOST https://www.xpost.ph/ FAST & RELIABLE NATIONWIDE DELIVERY XPOST is an online fulfillment platform that enables sellers to move their goods from the comforts of their homes or businesses. As the brand moves towards digitizing logistics, XPOST aims to provide breakthrough technologies that will change traditional logistics as we know it. We also offer the following Benefits: INSURANCE, HEALTH & WELLNESS: You don’t have to be crazy to work here, we’ll train you. So that leaves physical and dental health, and we’ve got that covered, too! QuadX provides all employees and qualified dependents with comprehensive medical care services including pre-existing conditions. FINANCIAL & RETIREMENT: Okay, so we’re mostly comprised of young, dynamic people. But we can all benefit from having a little something to look forward to, right? So while our young folks are busy having fun, we watch out for their long-term security by saving up for their future. On top of the standard performance bonus, we also provide a retirement plan for our employees. FAMILY & PARENTING: We don’t believe in compromises. We expect that just as dedicated our employees are to the work we do, they are also nurturing loving, healthy, family relationships. The company values family and supports family-friendly benefits. We understand that there will be times when they are needed at home and so we are open to Work From Home arrangements. We also have flexible work hours. Oh, and because this section is about Family and Parenting, of course we give paid Maternity and Paternity Leaves. PERSONAL AND PROFESSIONAL DEVELOPMENT: QuadX fosters a very dynamic environment – we never stop moving, improving, growing, learning. We provide training opportunities to help our employees better their craft via Job Trainings and Internship Programs. And every 3 years, we allow eligible employees to enroll in any personal learning course of their choice. VACATION & TIME OFF: Fun is in our DNA. So we encourage folks taking some time out to decompress and chill. To explore and experience life, to renew and reinvigorate. So we persuade our employees to take their leaves, and we can get pretty creative with them: others offer Vacation and Sick Leaves. Well, we do too, but we also have Paid Time Off that you can use whenever you feel you need a breather; Paid Holidays to explore the world outside the four corners of our office; Volunteer Time Off because giving back is always a good thing and we like good things; and if all that time’s still not enough? Hmm, well, there’s always the Unpaid Extended Leave. And there’s one more that we hope you never avail of, the Bereavement Leave. PERKS & DISCOUNTS: What there’s more? Get outta here! But seriously, we have these little things just because. We know traffic can be a bitch sometimes, so every afternoon before we shut down for home, we bring out snacks that employees can take with them and munch in traffic. We also serve Free Lunch once a month during our All Hands where we not only share our victories and spread the happiness, we also give moral support and pep talk our defeats. Because that’s what families do. But a happy tummy is not everything, right? Well, of course not! We also have Personal Laptop Use Cash Allowance, a Zero Interest Laptop Loan Facility, Free Grab Rides and of course, Employee Discount when you use our Products and Services. And the best benefit of working with us? Well, there are no jerks here simply because we like getting along.
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