QuadX
QuadX

Business Operations Head  

QuadX

 
  • Makati, Philippines
    GF Allegro Center, 2284 Chino Roces Avenue, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱120,000.00 - ₱150,000.00 / month
    PHP
    120000
    150000
    120000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2019-12-11T16:00:00+00:00
Job closed.

Job Description

About the Team

The QuadX Operations team is composed of Business Operations, Process Excellence, Rider Management, Partner Management, Network Expansion, On-Demand, and Data Strategy. It is the responsibility of our Operations team to ensure that customer commitments are met.

About the Role

QuadX’s Business Operations head would be in charge of ensuring the complex engine that powers the operations runs smoothly every day. He or She will lead a team of talented individuals from around the country to implement, develop and improve logistics processes for e-commerce with the ultimate goal of building entrepreneurs by making selling online a frictionless experience.

What You’ll Do

HUB OPERATIONS

  • Lead more than 20 hub locations nationwide covering 200+ cities picking up and delivering up to 100k+ transactions per day
  • Ensure KPIs for 98% OTD metrics are met (last mile <= 2 days)
  • Drive 0% lost in hubs
  • Drive process compliance within hubs with for proper item tagging
  • Work with finance on daily completeness of COD remittance

CUSTOMER COLLABORATION

  • Lead the team that faces key accounts for day to day operational concerns, forecasting and sales planning as it relates to capacity
  • Ensure customer KPIs are met, mirroring how customer measures it and not based on internal tracking
  • Collaborate and execute custom merchant solutions to drive growth and volume (ex: transition shipping cart integration into local logistics from LBC)

CAPACITY BUILDING

  • Future proof operations by capactizing for 4x growth YoY
  • Expansion of QuadX hubs footprint into new provinces and cities
  • Identify bottlenecks in operations that can be improved through automation or eliminated by technology / process improvements

Minimum Qualifications

What You’ll Need

  • Open minded and collaborative
  • At least 5 years experience in Supply Chain logistics: warehousing and transport
  • MUST BE an analytical thinker and a problem solver with a GET SHIT DONE attitude
  • Has strong business acumen and can relate operations problems against business objectives
  • Works well under pressure
  • Can manage big teams remotely
  • Background in e-commerce

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Supply Chain
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
2287 Chino Roces Extension Makati City
Industry
https://www.shippingcart.com/ https://www.gogoxpress.com/ https://www.xpay.ph/
Vacancy
1 opening
Website
https://quadx.xyz/

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About QuadX

Taking Logistics Out Of The Box Recognizing that logistics has as much to do with taking care of the customer experience as it does with moving stuff, QuadX is the country’s first Customer-Centric Digistics (Digital Logistics) Company. Guided by it’s dedication to delivering simple and seamless solutions, QuadX knows that fulfillment isn’t just about ticking a box. It’s about delighting customers from the first mile to the last. Our Mission We are dedicated to fulfilling every Filipino’s dream of becoming an entrepreneur. QuadX, though a very young company, has a very steadfast focus on creating products and services that make it easier for every Filipino to go into business or continuously grow it. Our Values and Culture QuadX is filled with young, dynamic, fun, and extremely talented people with an incredible thirst to shake things up and make innovative experiences. We are fortunate enough with the tremendous business growth we’ve been getting, and we take it with all great honor and humility. We are determined to stay Humble and Kind, and to continuously push one another and ourselves to Think Big and make sure it happens, all while having Fun doing it. OUR SERVICES SHIPPING CART https://www.shippingcart.com/ SHOP FOR FINDS THE U.S & SHIP TO YOUR ADDRESS The fastest growing cross-border delivery service from the U.S. to the Philippines. Our easy-to-use system, popular repacking and consolidation services, express shipping, and affordability are trusted by many Filipinos. GOGO XPRESS https://www.gogoxpress.com/ YOUR ONLINE PAYMENT & DELIVERY BUDDY GoGo Xpress is an online delivery and payment platform designed for social sellers and buyers, to help make the internet a friendlier and safer place to buy and sell. XPAY https://www.xpay.ph/ GO CASHLESS WITH XPAY XPay is a digital wallet mobile app and a reloadable debit card that allows you to make purchases locally and abroad, pay bills, and send money to other XPay users. You get a virtual prepaid Visa account that you can use to pay like you would a credit or debit card. We also offer the following Benefits: INSURANCE, HEALTH & WELLNESS: You don’t have to be crazy to work here, we’ll train you. So that leaves physical and dental health, and we’ve got that covered, too! QuadX provides all employees and qualified dependents with comprehensive medical care services including pre-existing conditions. FINANCIAL & RETIREMENT: Okay, so we’re mostly comprised of young, dynamic people. But we can all benefit from having a little something to look forward to, right? So while our young folks are busy having fun, we watch out for their long-term security by saving up for their future. On top of the standard performance bonus, we also provide a retirement plan for our employees. FAMILY & PARENTING: We don’t believe in compromises. We expect that just as dedicated our employees are to the work we do, they are also nurturing loving, healthy, family relationships. The company values family and supports family-friendly benefits. We understand that there will be times when they are needed at home and so we are open to Work From Home arrangements. We also have flexible work hours. Oh, and because this section is about Family and Parenting, of course we give paid Maternity and Paternity Leaves. PERSONAL AND PROFESSIONAL DEVELOPMENT: QuadX fosters a very dynamic environment – we never stop moving, improving, growing, learning. We provide training opportunities to help our employees better their craft via Job Trainings and Internship Programs. And every 3 years, we allow eligible employees to enroll in any personal learning course of their choice. VACATION & TIME OFF: Fun is in our DNA. So we encourage folks taking some time out to decompress and chill. To explore and experience life, to renew and reinvigorate. So we persuade our employees to take their leaves, and we can get pretty creative with them: others offer Vacation and Sick Leaves. Well, we do too, but we also have Paid Time Off that you can use whenever you feel you need a breather; Paid Holidays to explore the world outside the four corners of our office; Volunteer Time Off because giving back is always a good thing and we like good things; and if all that time’s still not enough? Hmm, well, there’s always the Unpaid Extended Leave. And there’s one more that we hope you never avail of, the Bereavement Leave. PERKS & DISCOUNTS: What there’s more? Get outta here! But seriously, we have these little things just because. We know traffic can be a bitch sometimes, so every afternoon before we shut down for home, we bring out snacks that employees can take with them and munch in traffic. We also serve Free Lunch once a month during our All Hands where we not only share our victories and spread the happiness, we also give moral support and pep talk our defeats. Because that’s what families do. But a happy tummy is not everything, right? Well, of course not! We also have Personal Laptop Use Cash Allowance, a Zero Interest Laptop Loan Facility, Free Grab Rides and of course, Employee Discount when you use our Products and Services. And the best benefit of working with us? Well, there are no jerks here simply because we like getting along.

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