Account Manager
SMARTFUTURE TECH INC.
- Makati, PhilippinesThe World Centre Building, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2018-07-30T16:00:00+00:00Job closed.
Job Description
Duties and Responsibilities:
- Act as primary point of customer contact for assigned accounts.
- Establish and build strong customer relationships that allow for open communication and trust.
- Coordinate the resolution of client issues and Service Requests for assigned clients.
- Facilitate periodic (daily, weekly, monthly, quarterly) conference calls with client personnel to understand client satisfaction.
- Work closely with departments to coordinate client needs, resolve issues and ensure client satisfaction.
- Work closely with Sales and Finance on issues regarding renewals, credit status, accounts receivables and collections.
- Drive and coordinate business reviews.
- Grow business by anticipating customer needs and providing a high level of customer service.
- Perform other duties as assigned by management.
Minimum Qualifications
Minimum Qualifications and Requirements:
- Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Business Management, Marketing and in any related field.
- At least 5 year(s) of experience as an Account Manager is required for this position.
- Preferably Assistant Manager / Managers specializing in handling BPO accounts.
- Strong written and verbal communication skills.
- Strong and consistent leadership and interpersonal skills.
- Persuasive, encouraging, motivating, and has a friendly personality.
- Demonstrated outstanding customer contact at all levels within the client’s organization
- Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including upper management, clients and other departments
- Ability to take ownership of assigned clients.
- Ability to recognize and escalate issues and risks as deemed necessary.
- Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- The World Centre Building, Makati, Metro Manila, Philippines
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About SMARTFUTURE TECH INC.
SmartFuture Tech Inc. is a technology company based in the Philippines that focuses on internet applications and hi-tech products that may enhance and enrich lives.
SmartFuture Tech Inc. is involved on technology research & development advancement, web & mobile applications, digital marketing & social media and business outsourcing, but not limited to retail and electronic distribution globally.
Our business model is divided in to three parts – partnership, distribution, and innovation.
PARTNERSHIP
Cooperation with Global Internet and Tech Companies to tap and strategically expand international businesses in the Philippine market;
• Critical Planning
o We conduct our own study to carefully select our partners and maximize the full potential of digital channels to reach the widest high quality audience and end users.
• Global Tech Partners
o Our team markets and sells mobile phones and consumer electronic products in partnership with global brands.
• Project Management
o Augment brand awareness by developing bespoke and innovative ways to meet the exacting demands of every customer segment we address.
DISTRIBUTION
International Marketing and Distribution arm for operating global partners;
We represent bridges between producers and consumers in both domestic and international markets. Our aim is to distribute quality consumer electronics effectively throughout the region keeping in mind the exact needs, style and brand preference of the consumers.
• Distributing popular gadgets and consumer electronics to the Philippines and South East Asia. Distributor and investor of optoelectronic products including radio-frequency identification.
INNOVATION
Research and Development hub for localizing web, games and multimedia applications to fit and penetrate new markets as well as integration with trending social media platforms.
• Tech Incubator
o Online apps, software as service, and global consumer electronic brands for local distribution.
• Outsourcing
o Outsourcing businesses from different parts of the world to the Philippines.
• Tech Hub
o A research and development facility for games, software, information applications, and other global projects in the Philippines.