After Sales Specialist
SMARTFUTURE TECH INC.
- Makati, PhilippinesThe World Centre Building, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-07-30T16:00:00+00:00Job closed.
Job Description
- Facilitate and perform service repairs on electronics, and additional end-user products for retail and business customers. Diagnose problems, assess the extent of the problem, determine warranty coverage, and make decisions to repair the product and/or replace parts.
- Responsible for meeting customer satisfaction measurements, minimizing average on-site response time, keeping open and accurate communication regarding parts service delays, respecting customers, being polite and knowledgeable while having a positive attitude to go above and beyond what’s required.
- Provide technical advice training and assistance to customers on the operation of products. Maintain service records including equipment worked on and daily travel logs.
- Coordinate with management to determine deadlines for the assigned tasks.
- Ensure that all repairs meet or exceed SMARTFUTURE TECH. INC. quality standards
- Understand drawings, technical manuals and instructions for performing system installation activities.
- Maintain inventory control of electronic components and tools.
- Keep track of all devices and inventory while safeguarding all RMA stock
- Report completed and ongoing tasks to Supervisor on daily basis.
- Maintain the cleanliness and professional appearance of the store
Minimum Qualifications
- Experience repairing general electronics, Smartphone, laptops, and the likes
- Technical degree or certification in Electronics or TESDA Consumer Electronics Servicing NC II Certificate
- Previous experience working at a retail electronics store
- Apple Certified Macintosh Technician (ACMT) preferred, but not required
- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Proficient in Microsoft Office
- Work well in team environment
- Ability to work flexible hours, including weekends and holidays
- At least High school graduate
BONUSES:
- Basic salary PLUS commission, PLUS bonuses, and Incentives
- Can be Regularized after 3 months depends on the performance.
- 19days leave (5SIL+7VL+7SL)
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Performance Bonus
Maternity & Paternity Leave
Paid Holidays
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- General Services
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- The World Centre Building, Makati, Metro Manila, Philippines
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About SMARTFUTURE TECH INC.
SmartFuture Tech Inc. is a technology company based in the Philippines that focuses on internet applications and hi-tech products that may enhance and enrich lives.
SmartFuture Tech Inc. is involved on technology research & development advancement, web & mobile applications, digital marketing & social media and business outsourcing, but not limited to retail and electronic distribution globally.
Our business model is divided in to three parts – partnership, distribution, and innovation.
PARTNERSHIP
Cooperation with Global Internet and Tech Companies to tap and strategically expand international businesses in the Philippine market;
• Critical Planning
o We conduct our own study to carefully select our partners and maximize the full potential of digital channels to reach the widest high quality audience and end users.
• Global Tech Partners
o Our team markets and sells mobile phones and consumer electronic products in partnership with global brands.
• Project Management
o Augment brand awareness by developing bespoke and innovative ways to meet the exacting demands of every customer segment we address.
DISTRIBUTION
International Marketing and Distribution arm for operating global partners;
We represent bridges between producers and consumers in both domestic and international markets. Our aim is to distribute quality consumer electronics effectively throughout the region keeping in mind the exact needs, style and brand preference of the consumers.
• Distributing popular gadgets and consumer electronics to the Philippines and South East Asia. Distributor and investor of optoelectronic products including radio-frequency identification.
INNOVATION
Research and Development hub for localizing web, games and multimedia applications to fit and penetrate new markets as well as integration with trending social media platforms.
• Tech Incubator
o Online apps, software as service, and global consumer electronic brands for local distribution.
• Outsourcing
o Outsourcing businesses from different parts of the world to the Philippines.
• Tech Hub
o A research and development facility for games, software, information applications, and other global projects in the Philippines.