1 opening
Preferred Educational Attainment
Graduated from college
15 days ago
Application deadline
in a month
Recruiter responds
75% of the time
Recruiter last seen
5 days ago
Staffing / Recruiting
Employment Type
Full time
Office Address
19F The JMT Corporate Condominium, ADB Ave., Pasig, Philippines
Minimum Qualifications:
Graduated from college
  • Candidate must possess a Bachelors Degree;
  • At least 1-year working experienced in related field;
  • With Pleasing Personality;
  • Good in verbal and written communication skills;
  • High organizational skills through planning and holding meetings, presentations with clients;
  • Must be meticulous and have an eye for detail;
  • Knowledge in printing is an advantage but not required;
  • Enthusiastic and persistent in pursuing business opportunities.

Job Description
  • Investigate customer's problems and find solutions.
  • Communicate with customers via phone, email, or letter.
  • Hire, train, and terminate customer service agents.
  • Provide scripts to read from during phone calls.
  • Handle major incidents that cannot be resolved by agents.
  • Resolve complaints and order issues.
  • Ask customers to provide feedback on agents and customer service experience.
  • Keep abreast of new company products and services.
  • Issue refunds to customers.
  • Oversee product exchanges and returns.
  • Analyze data and statistics.
  • Compile and print reports on overall customer satisfaction.
  • Isolate and identify areas of improvement.
  • Train agents on how to adequately address problem over the phone or how to write correspondence.
  • Work with management on customer service initiatives.
  • Utilize social media to respond to customer complaints and praise.
  • Supervise customer service managerial staff.
  • Train managers on how to effectively lead customer service agents.
About Purpose Driven Career Management Inc.

Purpose Driven Career Management Inc. offers permanent placement services for a wide variety of job classes in different industries. To find a perfect job match, suitable candidates for placement are sourced then selected through a series of competency-based assessment process which focuses on personality, values, skills and work preference.

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