Customer Success Manager
PT Majoo Teknologi Indonesia
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 2 years ago
2022-02-18T17:00:00+00:00Job closed.
Job Description
About the role:
As our Customer Success Jr. Manager, you will oversee the performance of our Customer Success team in improving the utility of our overall product by majoopreneurs. You’ll be part of the ever-growing Operations team whose goal is to provide top-notch service for our user for the long haul. Your comprehensive understanding in service and salesmanship will help you excel in this position
What will you do:
- Responsible in maintaining the performance of customer success team (customers’ onboarding, customers’ retention, and merchant engagement) through end-to-end service process to achieve target
- Maintain follow-up and relationship to existing customer and/or potential customer to develop customer contact data based;
- Provide assistance to Customer Success in handling request and support in executing day-to-day activity
- Create development strategy to continuously improve both technical and soft skill of customer success team
Minimum Qualifications
What will you need:
- At least 3+ years direct experience in Customer Experience in an IT or SAAS company
- Comprehensive understanding of operations business process, efficiency model, key performance indicators and its contributing factors
- Experience in managing teams and inspiring team members to achieve excellent service
- Sharp eye for detailed process to identify gaps and room for improvement
- Exceptional problem solving skill and analytical thinking
Additional Experience:
- Experience in project management capabilities will help you navigate several projects in day-to-day basis
- Familiarity with CRM tools such as: Zendesk, Sociomile, PABX, IVR, etc
Perks and Benefits
Flexitime
Transportation Allowances
Medical / Health Insurance
Required Skills
- Organizing and Planning
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
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About PT Majoo Teknologi Indonesia
majoo is a fastest growing SaaS company providing super app business solution platform for 60 million Indonesian SME to grow their business, with more than 300 employees serving customers over 600 cities nation-wide, 24 hours online SME support with dedicated sales support in more than 60 major cities.
Comprehensive solution of an integrated Online POS, Accounting, Inventory Management, Employee Management, CRM, Business Analysis, Online Order, and Owner App.
We empower 60 million of Indonesia's SMEs to improve and grow their business, create more entrepreneurs to accelerate the digital economy, help businesses in creating employment, reduce social problems, and support the country’s economic backbone.
majoo is driven by the agile, fun, and vibrant team members around Indonesia. Even though we come with various backgrounds and abilities, we have one spirit. We are keeping moving forward to be even better.
With that spirit and our three core values (Faster Better, Disruptive Innovation, and Social Impact), we are committed to moving forward by providing comprehensive app solutions for Indonesian SMEs with more than 40 features that will continuously be developed as time goes on. We will also constantly connect the most extensive digital ecosystem for SMEs to grow their sales, facilitate digital payment, provide working capital, and reach more customers.
As a tech start-up company that will continue to grow bigger, we work in a fast-paced environment. Still, we are open to many ideas to help majoo create more entrepreneurs to accelerate the digital economy, help businesses in creating employment, reduce social problems, and support the country’s economic backbone.
So, are you ready to make a good impact with agile, fun, and vibrant team members? Take your step forward and make it happen with us!