Head of Operations
PT Majoo Teknologi Indonesia
- South Jakarta, Indonesia17, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- IDR 20,000,000.00 - IDR 30,000,000.00 / monthIDR200000003000000020000000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Develop and manage the implementation of business process of operations (after sales) by coordinating with sales division and other internal parties to ensure the customer satisfaction.
- Manage the operations of technical consultant team, customer experience, customer success, and the fulfillment team.
Minimum Qualifications
- Having experience in managing/leading the technical support or customer experience or customer success team at minimum 10 years.
- Preferable having experience in software as a service company.
- Fast learner and strong willingness to implement new system.
Perks and Benefits
- Flexitime
- Performance Bonus
- Medical / Health Insurance
- Maternity & Paternity Leave
Required Skills
- Operations Analysis
- Operations Management
- Customer Service
- Technical Support
- Customer Research
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Sequis Tower
About PT Majoo Teknologi Indonesia
majoo is a fastest growing SaaS company providing super app business solution platform for 60 million Indonesian SME to grow their business, with more than 300 employees serving customers over 600 cities nation-wide, 24 hours online SME support with dedicated sales support in more than 60 major cities.
Comprehensive solution of an integrated Online POS, Accounting, Inventory Management, Employee Management, CRM, Business Analysis, Online Order, and Owner App.
We empower 60 million of Indonesia's SMEs to improve and grow their business, create more entrepreneurs to accelerate the digital economy, help businesses in creating employment, reduce social problems, and support the country’s economic backbone.
majoo is driven by the agile, fun, and vibrant team members around Indonesia. Even though we come with various backgrounds and abilities, we have one spirit. We are keeping moving forward to be even better.
With that spirit and our three core values (Faster Better, Disruptive Innovation, and Social Impact), we are committed to moving forward by providing comprehensive app solutions for Indonesian SMEs with more than 40 features that will continuously be developed as time goes on. We will also constantly connect the most extensive digital ecosystem for SMEs to grow their sales, facilitate digital payment, provide working capital, and reach more customers.
As a tech start-up company that will continue to grow bigger, we work in a fast-paced environment. Still, we are open to many ideas to help majoo create more entrepreneurs to accelerate the digital economy, help businesses in creating employment, reduce social problems, and support the country’s economic backbone.
So, are you ready to make a good impact with agile, fun, and vibrant team members? Take your step forward and make it happen with us!