Customer Service Specialist - Outsourced

Kargo Technologies

  • South Jakarta, Indonesia
    South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Posted 6 months ago and deadline of application is on 30 Dec
Recruiter was hiring 2 days ago

Customer Service Specialist - Outsourced

Kargo Technologies

Job Description

  • Resolve problems by clarifying the customers' complaints via phone, email, or social media.
  • Finding out the root cause of the problems.
  • Providing the best solutions.
  • Expediting resolutions whenever possible.
  • Following up to ensure customers' satisfactions.

Minimum Qualifications

  • Must have a Bachelor's degree in any major from a reputable university.
  • Two years of experience working in a similar role with proven track record.
  • Proficient with Microsoft Office Suites.
  • Excellent listening and communication skills.
  • Strong phone contact handling skills.
  • Ability to adapt/respond to different types of characters.
  • Able to be patient and communicate with empathy.

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
South Jakarta, DKI Jakarta, Indonesia
Industry
Logistics / Procurement
Vacancy
20 openings
Website
http://kargo.tech

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About Kargo Technologies

Who we are Kargo wants to transform the quarter Trillion $USD Logistics Industry in Indonesia. At 25% of GDP, Indonesia’s logistics cost is one of the highest in the world. Everything gets moved by trucks, but billions of KM are driven empty and booking truckload freight still largely depends on phone and paper for handling transactions. We passionately believe technology can revolutionize this industry, leading to a much more efficient & transparent system to move Indonesia forward. What we Believe We believe that technology will be the key factor to make our mission possible, and we believe that we need top talents to do that. That’s why we really care about culture in Kargo. We believe that everyone will perform they best when we believe at them and give them autonomy on their domain. We believe that people will do their best when they are safe to take the risk and we believe in meritocracy where best idea win, no matter where it's coming from. If you believe the same thing with us, come and join us to make an impact and revolutionize this marketplace by bringing unmatched efficiency, transparency & accountability to move Indonesia forward.
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