Customer Service Specialist - Outsourced

Kargo Technologies

  • South Jakarta, Indonesia
    South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Posted 7 months ago and deadline of application is on 30 Dec
Recruiter was hiring a day ago

Customer Service Specialist - Outsourced

Kargo Technologies

Job Description

  • Resolve problems by clarifying the customers' complaints via phone, email, or social media.
  • Finding out the root cause of the problems.
  • Providing the best solutions.
  • Expediting resolutions whenever possible.
  • Following up to ensure customers' satisfactions.

Minimum Qualifications

  • Must have a Bachelor's degree in any major from a reputable university.
  • Two years of experience working in a similar role with proven track record.
  • Proficient with Microsoft Office Suites.
  • Excellent listening and communication skills.
  • Strong phone contact handling skills.
  • Ability to adapt/respond to different types of characters.
  • Able to be patient and communicate with empathy.

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
South Jakarta, DKI Jakarta, Indonesia
Industry
Logistics / Procurement
Vacancy
20 openings
Website
http://kargo.tech

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About Kargo Technologies

At Kargo, we are all bunch of first principles thinkers who are trying to solve the hardest logistics problems in Indonesia. We take on the big problem which is worth more than 25% of total Indonesia’s GDP. We are hungry to solve the most challenging and complex problems to disrupt the massive $250 billion logistics industry, making it much more efficient with technology, helping economies to grow and ultimately, improving quality of many people’s life! We have expanded to over 90 employees in less than one year and we’re just getting started. If joining a world-class team and working with the most talented and brightest people in Indonesia is a thing that you’re into, ride together with Kargo Technologies and move Indonesia forward!
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