CRM Specialist

PT. Jasa Teknologi Informasi IBM

  • Central Jakarta, Indonesia
    The Plaza OfficeTower, 16th Floor, Jl. M.H.Thamrin Kav. 28-30 Jakarta 10350, RT.9/RW.5, Gondangdia, Jakarta, Central Jakarta, Central Jakarta, DKI Jakarta, Indonesia
    Central Jakarta
    DKI Jakarta
  • Contractual
Recruiter was hiring 3 hours ago

Job Description

  • Manage and resolve Service Requests logged by customers on Siebel products
  • Contribute to proactive support activities according to product support strategy and model
  • Working towards, adopting and contributing to new processes and tools (Order Management Module, scripting tools, etc)
  • Contributing to Order Management content creation and maintenance
  • Participating in Root Cause/Corrective Action activities defined within the product area in order to further enhance the customer experience and improve the Oracle product
  • Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area.

Minimum Qualifications

  • Candidate must possess at least a Bachelor's Degree from Computer Science/Information Technology, Engineering (Computer/Telecommunication), or equivalent with minimum GPA 3.00/ 4.00.
  • Minimum 3 years experience working within the IT industry, with a proven understanding of applications at a functional and technical level (preferably Siebel CRM or other related Industry Application)
  • Knowledge of operating systems (Windows, UNIX)
  • Application installation & configuration, Patch management
  • Knowledge of functional shell scripts, query performance tuning, and MySQL Database
  • Perform Application upgrades and migrations on different platforms (Windows, Unix)
  • Good communication skills in English
  • Candidate is willing to be assigned in client site.
  • Willing to work in shifting arrangement
  • Strong customer service skills
  • Strong analytical, diagnostic, and troubleshooting skills
  • Proven ability to master new products and learn new skills
  • A desire to work in a fast moving and technically challenging environment;
  • Ability to work independently as well as having good team skills
  • Self motivated, resourceful, flexible and are looking for a challenging career

Perks and Benefits

  • Flexitime Flexitime
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Transportation Allowances Transportation Allowances

Required Skills

  • UNIX
  • CRM Software
  • MySQL

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
The Plaza OfficeTower, 16th Floor, Jl. M.H.Thamrin Kav. 28-30 Jakarta 10350, RT.9/RW.5, Gondangdia, Jakarta, Central Jakarta
Information Technology / IT
1 opening

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About PT. Jasa Teknologi Informasi IBM

Was founded in 2003, supporting IBM in providing skilled resources to install - move - add -change (IMAC), and to perform other activities that relates to after sales support for IBM products in Indonesia. To support the Strategic Objectives of IBM Indonesia in providing comprehensive end-to-end IT solutions for the community, in July 2010 IBM-JTI was transformed, re-shaping its missions, and strengthening the company with new Organizations structure, including the establishment of Business Development function that will focus in developing Solutions that will address the needs of comprehensive IT solutions of the Clients in the market.Today, IBM-JTI provides Total solution services, from IT Infrastructure aspect: Hardware and Software, to the Business aspect, which includes not only IBM Products but also other leading non IBM Products. IBM-JTI will propose the best available solutions that meet Clients needs and requirements regardless the Brand of the Products. As an IBM company, we embrace IBM Values and Business Conduct Guidelines. IBM-JTI aims to build the company into a well established and respectable Indonesia company with a strong management team by continuing strive for excellence and commitment to quality, providing effective and efficient Solution to Clients, contributing to the country in creating job opportunities and transfer of advanced technology.
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