Data Mining Analyst
FIFGROUP
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- IDR 7,000,000.00 - IDR 7,500,000.00 / monthIDR700000075000007000000MONTH
- Full timeFULL_TIME
Expired 2 years ago
2022-08-14T17:00:00+00:00Job closed.
Job Description
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Focus on improving customer satisfaction and experience.
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Make recommendations to management to improve customer experience.
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Customer care management: manage all customer care channels (Email, Call Center, Chatbot, Live Chat and Digital) so that the SLA is achieved and even increases.
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Implement changes in renewals or company policies and guidelines in FAQ.
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Analyze all cases, issues and complaints as well as customer voices for future development.Create and maintain reports about customer interactions.
Minimum Qualifications
- Bachelor's degree in Statistics - is a MUST.
- Min. 1 year experience; Fresh graduates are welcome to apply
- Excellent communication skills – both oral and written for effective communication
- Good organizational, interpersonal, and problem solving skills
- Ability to process data in SQL
- Peoples skills: able to relate well with diverse groups of customers
- Computer proficiency: ability to process data, especially in Microsoft Excel and SPSS
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Menara FIF (Head Office) Jl. TB Simatupang Kav 15 Cilandak, Jakarta Selatan 12440
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About FIFGROUP
FIFGROUP is an affiliation company of PT. Astra International Tbk which engages in consumer financing. Currently, we serve more than 4 million active customers all across Indonesia. Founded in 1989, FIFGROUP grows excellently over the years. By the end of 2018, FIFGROUP successfully booked total revenue of IDR 9.46 Trillion. Strengthened with the spirit of TEAM; Teamwork, Excellent, Achieving, and Moving Forward, we continue to expand our business to financial technology and various digital business platforms. We believe, everything we do is dedicated to bring a better life for the community and by doing so, we’ll get closer to our vision to be an admired national industry leader.