Senior Business Relation Officer (IT)
- East Jakarta, Indonesia4, KTB Annex Building. Jl. Jendral A. Yani Pulomas. Jakarta 13120, East Jakarta, DKI Jakarta, Indonesia, East Jakarta, DKI Jakarta, IndonesiaEast JakartaDKI JakartaIndonesia
- Full time
Manage customer relationship with understanding, defining, and supporting inter-business activities of customer in order to achieve customer satisfaction and Division's objectives.
- Prepare and conduct service review including Service Level Agreement (SLA) review with customers and control next action plan in order to maintain good relationship with customers;
- Receive customers complain and ensure the action plan is conducted to resolve complain in order to maintain and improve the service quality to customers;
- Support in monthly report checklist development for each month in order to produce qualified monthly report;
- Provide periodic report based on the needs of related organizations requirement;
- To manage customer inquiry for services (Change Request/ additional service) by cooperate with operation team to provide the solution and manage commercial charging to customer;
- To manage commitment that agreed with customer (from discussion/ Minutes of Meeting) for to do list by record and maintain in the system, cooperate with operation team to fulfill the to-do list and it’s deliverables in timely manner.
- Generate idea and solution that is SMART by identifying customer's needs based on analyzing the data and trends.
- Candidate must possess at least Bachelor's Degree, Master's Degree/Post Graduate Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
- Minimum 7 Year(s) of proven working experience as IT Business Relation/ IT Account Manager/ IT Account Executive in the related field is required for this position.
- Strong analytical and planning skills, excellent problem-solving skills.
- Accustom to working with data, having service attitude and consulting persona.
- Good communication, interpersonal skills and presentation skills.
- English proficient (written and oral) is mandatory.
Perks and Benefits
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Special Leave Benefits for Women
- Medical / Health Insurance
- Free Lunch or Snacks
- Job level
- Mid-Senior Level / Manager
- Job category
- IT and Software
- Educational requirement
- Bachelor's degree graduate
- Office Address
- KTB Annex Building. Jl. Jendral A. Yani Pulomas. Jakarta 13120, East Jakarta, DKI Jakarta, Indonesia
- Information Technology / IT
- 1 opening
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