Senior Business Relation Officer (IT)

PT Berlian Sistem Informasi

  • East Jakarta, Indonesia
    4, KTB Annex Building. Jl. Jendral A. Yani Pulomas. Jakarta 13120, East Jakarta, DKI Jakarta, Indonesia, East Jakarta, DKI Jakarta, Indonesia
    East Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Posted 2 months ago and deadline of application is on 30 Oct
Recruiter was hiring a day ago

Senior Business Relation Officer (IT)

PT Berlian Sistem Informasi

Job Description

Manage customer relationship with understanding, defining, and supporting inter-business activities of customer in order to achieve customer satisfaction and Division's objectives.

  • Prepare and conduct service review including Service Level Agreement (SLA) review with customers and control next action plan in order to maintain good relationship with customers;
  • Receive customers complain and ensure the action plan is conducted to resolve complain in order to maintain and improve the service quality to customers;
  • Support in monthly report checklist development for each month in order to produce qualified monthly report;
  • Provide periodic report based on the needs of related organizations requirement;
  • To manage customer inquiry for services (Change Request/ additional service) by cooperate with operation team to provide the solution and manage commercial charging to customer;
  • To manage commitment that agreed with customer (from discussion/ Minutes of Meeting) for to do list by record and maintain in the system, cooperate with operation team to fulfill the to-do list and it’s deliverables in timely manner.
  • Generate idea and solution that is SMART by identifying customer's needs based on analyzing the data and trends.

Minimum Qualifications

  • Candidate must possess at least Bachelor's Degree, Master's Degree/Post Graduate Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
  • Minimum 7 Year(s) of proven working experience as IT Business Relation/ IT Account Manager/ IT Account Executive in the related field is required for this position.
  • Strong analytical and planning skills, excellent problem-solving skills.
  • Accustom to working with data, having service attitude and consulting persona.
  • Good communication, interpersonal skills and presentation skills.
  • English proficient (written and oral) is mandatory.

Perks and Benefits

  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance
  • Free Lunch or Snacks Free Lunch or Snacks

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Office Address
KTB Annex Building. Jl. Jendral A. Yani Pulomas. Jakarta 13120, East Jakarta, DKI Jakarta, Indonesia
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://www.bsi.co.id/

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About PT Berlian Sistem Informasi

PT Berlian Sistem Informasi is an IT service and consultation company which was established in 1996. We are one of the subsidiaries of Mitsubishi Corporation (MC) Japan with customer ranging mainly from MC Group and other Japanese companies. With 20 years of experience and more than 200 consultants, we provide wide range of IT services which covers infrastructure as well as application services. Some of our services are data center services, network & communication services as well as application for financial, human resources and production area. With customer coming from automotive, manufacturing and multifinance industry we strive to provide the most suitable services for our customers following our motto "Your Success is Our Treasure".