Platform Operations Manager
CT Corp Digital
- South Jakarta, IndonesiaMenara Bank Mega, Jl. Kapten Tendean No.12-14A, RT.2/RW.2, Mampang Prapatan, South Jakarta City, DKI Jakarta 12790, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 3 years ago
2020-11-12T17:00:00+00:00Job closed.
Job Description
- Drive the core eCommerce platform through logistic and operations
- Lead & manage Operations and Customer Service team
- Manage SOP implementation and training for team members on all processes and procedures from order fulfillment, payment settlements and customer service.
- Maintain operational cost efficiency through constant review and improvement in the order fulfillment process
- Monitor order fulfillment rate, on-time fulfillment rate, return rate and customer satisfaction rate. Track progress towards operational goals and develop a solution to improve results
- Main contact for any platform issue. Ensure the platform is running and converting
- Work closely with other departments to maintain inventory level, reduce cancellation rates, product and pricing issue
Minimum Qualifications
- Hands-on experience and good knowledge in E-Commerce full cycle
- In-depth knowledge of order and warehouse management and customer service center
- Hands on experience with analyzing big data and identifying solutions
- Analytical and systematic thinker
- Strategic and systematic thinking, results driven with strong communication & interpersonal skill
- Excellent communication, presentation and interpersonal skills
- BA in any field from a respectable university
- Has proven record to drive business growth
- Fluent in English both oral and written is a must
- Familiar with OMS, Magento, JIRA ticketing system
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Menara Bank Mega, Jl. Kapten Tendean No.12-14A, RT.2/RW.2, Mampang Prapatan, South Jakarta City, DKI Jakarta 12790, Indonesia
- Vacancy
- 1 opening
- Website
- http://ctcorpora.com/
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About CT Corp Digital
CT Corp Digital is a digital company whose mission is to digitize the CT Corpora consumer ecosystem through the integration of offline businesses with online digital technology. Our team focuses on developing new business lines and digitally transform the Group into the most consumer-centric business in Southeast Asia. Our team has worked for the largest brands, spanning technology (Google, Amazon); consulting (BCG, Accenture, DunnHumby) and retail (Tesco, M&S, L'Oreal, Burberry). There are immediate opportunities available for those with exceptional drive who are motivated to develop and learn whilst impacting 100+ million consumers across Indonesia.