PT Bank Mandiri (Persero) Tbk.
PT Bank Mandiri (Persero) Tbk.

Officer Digital Assistance  

PT Bank Mandiri (Persero) Tbk.

  • South Jakarta, Indonesia
    Jl. Jenderal Gatot Subroto Kav. 36-38 Jakarta 12190 Indonesia, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Full timeFULL_TIME

Posted 18 days ago and deadline of application is on 24 Sep

Recruiter was hiring 3 hours ago


Job Description

  • Mengembangkan desain menu dan penambahan knowledge chatbot
  • Melakukan continuous improvement dan training pada chatbot
  • Memberikan laporan secara berkala atas kualitas hasil improvement chatbot
  • Mengembangkan desain dan program peralihan dari customer call service ke chatbot dan live agent
  • Membuat impact analysis secara berkala atas program peralihan yang dijalankan
  • Melakukan koordinasi secara berkala dengan unit kerja terkait untuk melakukan continuous improvement

Minimum Qualifications

  • Mampu menulis dalam Bahasa Indonesia yang baik dan benar
  • Memahami cara penulisan kata dan tanda baca yang baik dan benar sesuai dengan PUEBI dan KBBI
  • Mampu menulis dalam bahasa Inggris yang baik dan benar (nilai tambah)
  • Memiliki kreatifitas tinggi dalam menulis dengan gaya bahasa formal & casual (creative content)
  • Menguasai software MS Office ( word/excel/powerpoint)
  • Memiliki kemampuan penulisan dalam bahasa Indonesia
  • Manguasai aplikasi Internet
  • Berpengalaman sebagai chatbot trainer (nilai tambah)
  • Berpengalaman sebagai scriptwriter (nilai tambah)
  • Berpengalaman di bank atau industri keuangan (nilai tambah)

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Jl. Jenderal Gatot Subroto Kav. 36-38 Jakarta 12190 Indonesia, South Jakarta, DKI Jakarta, Indonesia
1 opening

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About PT Bank Mandiri (Persero) Tbk.

Bank Mandiri was established on 2 October 1998, as part of the bank restructuring program of the Government of Indonesia. In July 1999, four state-owned banks - Bank Bumi Daya, Bank Dagang Negara, Bank Exim and Bapindo - were amalgamated into Bank Mandiri. The history of these four banks can be traced back to over 140 years, and together they had contributed to the beginning of the Indonesian banking sector. We are continuously seeking mutually beneficial business opportunities that create synergies, building alliances and strengthening our supporting businesses with and through our subsidiaries, notably Mandiri Sekuritas in investment banking, AXA Mandiri Financial Services in insurance, Bank Syariah Mandiri in Sharia banking, Bank Mantap in micro banking, and Mandiri Tunas Finance in multi-finance. In 2011, Bank Mandiri acquired Mandiri AXA General Insurance (MAGI), a joint-venture between Bank Mandiri and AXA Societe Anonyme, to strengthen Bank Mandiri's penetration into the general insurance business. With various subsidiaries that support our businesses, we have further strengthened our position as a prominent financial holdings institution in Indonesia. Bank Mandiri consistently provides the best service for the company, employees and customers. As the results, we received several awards within this years (i.e. Top Companies 2022: The 15 best workplaces to grow your career in Indonesia by Linkedin; World's Best Bank 2022 by Forbes; Indonesia Outstanding Acclaimed Company 2021 by Warta Ekonomi; iNews Maker Award by iNewsTV; 19th Annual Best Sub Custodian Bank Awards 2021 by Global Finance Magazine; Top Corporate Social Responsibility Award 2021 by Top Business).

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