PT Bank Mandiri (Persero) Tbk.
PT Bank Mandiri (Persero) Tbk.

Team Leader Retail Customer Journey Implementation  

PT Bank Mandiri (Persero) Tbk.

 
  • South Jakarta, Indonesia
    Jl. Jenderal Gatot Subroto Kav. 36-38 Jakarta 12190 Indonesia, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 4 years ago

2019-12-29T17:00:00+00:00
Job closed.

Job Description

Team Leader Customer Journey Implementation will work as part of team to monitoring and reviewing the implementation of customer journey and customer experience for retail segment. Preferred candidates must posses a strong strategic thinking and strategy implementation skill.

Following are the summary of the job descriptions:

  • Review and analyze existing customer journey for retail/wholesale segment
  • Review and analyze existing customer experience for retail/wholesale segment
  • Understanding retail/wholesale customer (need, behavior, trend, changes)
  • Understanding retail/wholesale business process for each product
  • Providing insight for existing customer journey & experience
  • Prototyping new customer journey & experience
  • Coordinating with related group for implementing the new customer journey & experience

Minimum Qualifications

  • Minimum S1 (S2 preferred) with a background in Strategic Business Management/ Marketing/ Architecture/ Communication
  • Minimum GPA of 3.0 (4.0 scale) from reputable universities
  • Minimum 6 years of work experience in the field Service Quality/ Market Research/ Business Transformation
  • Fluent in English
  • Team player with strong analytical and communication skill
  • Enjoy in tight schedule working
  • Have the ability to lead the implementation process
  • Have passion for servicing
  • Have a strong strategic thinking
  • Familiar with Customer Experience Concept/B2B Strategy
  • Avid user of presentation tools such as PowerPoint.

‘Good to have’ Qualification

  • Mastering business process modelling tool
  • Mastering Excel
  • Familiar with design tools/ software
  • Training:
    • Customer Experience
    • Design thinking
    • Creative thinking
    • Project Management (Waterfall or Agile)

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Management and Consultancy
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Jl. Jenderal Gatot Subroto Kav. 36-38 Jakarta 12190 Indonesia, South Jakarta, DKI Jakarta, Indonesia
Industry
Banking / Mortgage
Vacancy
1 opening
Website
http://www.bankmandiri.co.id/

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About PT Bank Mandiri (Persero) Tbk.

Bank Mandiri was established on 2 October 1998, as part of the bank restructuring program of the Government of Indonesia. In July 1999, four state-owned banks - Bank Bumi Daya, Bank Dagang Negara, Bank Exim and Bapindo - were amalgamated into Bank Mandiri. The history of these four banks can be traced back to over 140 years, and together they had contributed to the beginning of the Indonesian banking sector. We are continuously seeking mutually beneficial business opportunities that create synergies, building alliances and strengthening our supporting businesses with and through our subsidiaries, notably Mandiri Sekuritas in investment banking, AXA Mandiri Financial Services in insurance, Bank Syariah Mandiri in Sharia banking, Bank Mantap in micro banking, and Mandiri Tunas Finance in multi-finance. In 2011, Bank Mandiri acquired Mandiri AXA General Insurance (MAGI), a joint-venture between Bank Mandiri and AXA Societe Anonyme, to strengthen Bank Mandiri's penetration into the general insurance business. With various subsidiaries that support our businesses, we have further strengthened our position as a prominent financial holdings institution in Indonesia. Bank Mandiri consistently provides the best service for the company, employees and customers. As the results, we received several awards within this years (i.e. Top Companies 2022: The 15 best workplaces to grow your career in Indonesia by Linkedin; World's Best Bank 2022 by Forbes; Indonesia Outstanding Acclaimed Company 2021 by Warta Ekonomi; iNews Maker Award by iNewsTV; 19th Annual Best Sub Custodian Bank Awards 2021 by Global Finance Magazine; Top Corporate Social Responsibility Award 2021 by Top Business).

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