Director for Program Management
PSG Global Solutions
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-02-28T16:00:00+00:00Job closed.
Job Description
The Director for Program Management is responsible in managing campaigns in job recruitment and sourcing in the US markets.
The role will take full ownership on:
- Manage overall day-to-day operations and deliverables of the organization, to ensure client satisfaction and operational goals and objectives are achieved.
- Advocate company vision, mission and principles through planning and execution, productivity management, employee engagement, leadership development and other various company activities.
- Develop quality improvement projects from conceptualization to execution.
- Build teams’ competencies in sourcing and recruiting, specialized by industry/client.
- Provide mentorship and supervision to Operations Managers, Section Managers, Senior Team Managers, Team Managers and Recruiting Team Managers.
- Promote excellent relationships between the company and its clients.
- Liaise with client POCs to ensure alignment with program objectives and actual performance.
Minimum Qualifications
- At least 2-3 years of experience as a Director, with leadership ideally from the following environment, with high degree of client engagement: BPO/Call Center, Sales/ Insurance Firms, and Recruitment/Headhunting Firms
- Deep knowledge in the principles of program/account/operations management, coaching, and mentoring
- Strong interest in building a career in recruitment process outsourcing (RPO) management
- Excellent communication skills both spoken & written
- Open to working in a permanent nightshift schedule and occasional Saturday shifts
Jobs Summary
- Job Level
- Director / Executive
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Makati, Metro Manila, Philippines
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About PSG Global Solutions
PSG Global Solutions is the world’s largest and fastest growing provider of outsourced recruiting support to the US staffing industry. We have decades of experience in both the staffing industry and the broader outsourced services sector. Our experience and expertise ensure that our services are easy to implement, cost effective for your organization, and, most importantly, provide your customers consistently strong recruiting results. Our recruiting centers are based in the Philippines, the preferred offshore location for voice-based work.
History
PSG Global Solutions is a new joint venture between Oak Knoll Capital, a Los Angeles-based investment firm and the Professional Staffing Group, a Boston-based staffing company. The principals of PSG Global Solutions have extensive experience, both in the recruitment/staffing industry as well as in the offshore delivery of complex services. Notable amongst our past achievements are the founding and subsequent management of eTelecare Global Solutions in 2000, a company that has since grown to over 10,000 employees, as well as the Professional Staffing Group, a $35M staffing company headquartered in Boston.
PSG has been in operation since 1996, and has been in the business of providing offshore-based recruiting services through its affiliate since 2006. We understand our clients’ needs because we run a staffing firm ourselves. Our clients not only get cost savings from our less expensive overseas recruiters, but they also get the benefit of access to recruiting best practices.
PSG Global Solutions operates in the Recruitment Process Outsourcing (RPO) industry. The industry is estimated to be over $1 billion in size, with a very small fraction of that being offshore (mostly in India). PSG Global Solutions will be the first independent RPO provider in the Philippines, serving the US market. The company has tremendous potential as this industry, especially its offshore component is expected to see rapid growth over the coming years (in the 30-40% per year range).
Product & Services
We support a wide range of US staffing companies, ranging from single-office firms to top ten staffing companies. Our clients are located throughout the US (plus a handful in Canada), and operate in a variety of specialties, including IT, healthcare, administrative/clerical, engineering, accounting/finance, light industrial, and skilled trades.