PSG Global Solutions
PSG Global Solutions

Operations Manager  

PSG Global Solutions

 
  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-08-29T16:00:00+00:00
Job closed.

Job Description

The Operations Manager is responsible for leading teams and accounts they support. You will create and implement strategies that cater to both client expectations and the company's direction. You will be tasked to select, empower, coach and retain qualified leaders, frontliners and support staff that will contribute to the business unit and company goals.

Tasks

  • Performance Management: Manage a team of recruiting managers and drive performance providing the best possible results for clients.
  • Team Management: Build Team Managers' and Recruiters’ competencies in sourcing and recruiting, specialized by industry/client.
  • Employee Development: Provide mentorship and supervision to Team Managers
  • Client Program Management: Promote excellent relationship between PSG and its clients.
    • Ensure successful implementation, continual operation and growth of accounts, by collaborating with different work groups
    • Assist client managers in maintaining positive client relationships
    • Other duties include reports generation and analysis, account implementation

Minimum Qualifications

  • At least 3 years of Account Management and Operations Management experience, ideally from the following industries:
    • BPO/Call Center
    • Sales/Insurance Firms with a high degree of client engagement
    • Advertising Firms with a high degree of client engagement
    • Recruitment/Headhunter Firms with a high degree of client engagement
  • Superior communication and problem-solving skills
  • Deep knowledge in the principles of management, coaching and counselling
  • Strong interest in building a career in recruitment process outsourcing (RPO) management
  • Willingness to work in Makati on a permanent nightshift schedule and occasional Saturday shift

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Makati, Metro Manila, Philippines
Industry
Human Resources
Vacancy
1 opening
Website
http://www.psgglobalcareers.com/applynow

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About PSG Global Solutions

PSG Global Solutions is the world’s largest and fastest growing provider of outsourced recruiting support to the US staffing industry. We have decades of experience in both the staffing industry and the broader outsourced services sector. Our experience and expertise ensure that our services are easy to implement, cost effective for your organization, and, most importantly, provide your customers consistently strong recruiting results. Our recruiting centers are based in the Philippines, the preferred offshore location for voice-based work. History PSG Global Solutions is a new joint venture between Oak Knoll Capital, a Los Angeles-based investment firm and the Professional Staffing Group, a Boston-based staffing company. The principals of PSG Global Solutions have extensive experience, both in the recruitment/staffing industry as well as in the offshore delivery of complex services. Notable amongst our past achievements are the founding and subsequent management of eTelecare Global Solutions in 2000, a company that has since grown to over 10,000 employees, as well as the Professional Staffing Group, a $35M staffing company headquartered in Boston. PSG has been in operation since 1996, and has been in the business of providing offshore-based recruiting services through its affiliate since 2006. We understand our clients’ needs because we run a staffing firm ourselves. Our clients not only get cost savings from our less expensive overseas recruiters, but they also get the benefit of access to recruiting best practices. PSG Global Solutions operates in the Recruitment Process Outsourcing (RPO) industry. The industry is estimated to be over $1 billion in size, with a very small fraction of that being offshore (mostly in India). PSG Global Solutions will be the first independent RPO provider in the Philippines, serving the US market. The company has tremendous potential as this industry, especially its offshore component is expected to see rapid growth over the coming years (in the 30-40% per year range). Product & Services We support a wide range of US staffing companies, ranging from single-office firms to top ten staffing companies. Our clients are located throughout the US (plus a handful in Canada), and operate in a variety of specialties, including IT, healthcare, administrative/clerical, engineering, accounting/finance, light industrial, and skilled trades.

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