PSG Global Solutions
PSG Global Solutions

Team Manager | Night Shift  

PSG Global Solutions

 
  • Makati, Philippines
    Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2020-11-19T00:16:06.652967+00:00
Job closed.

Job Description

The Team Manager is responsible for managing the team and the accounts they support. The role will take full ownership on supervising, managing and motivating team members on a daily basis. Successful candidates will perform functions like:

Team Management: Manage a team of recruiters with aim of providing professional and personal mentoring, guidance and coaching. To Inspire the trust and respect of each team member and stimulate production within the workplace. To provide training & development, rewards, recognition and boost motivation of the team.
Performance Management: Rally team to meet and progress with performance goals. Manage intraday activities for performance improvement by which the Team Leader and employees work together in a plan to monitor and review team goals.
Client Management: Engage with internal and external, offshore-based clients

Minimum Qualifications

  • At least 2 years of solid experience as a Team Leader / Manager specializing in the call center operation or equivalent.
  • Excellent communication skills, both spoken & written.
  • Has strong Analytical skills and Leadership qualities.
  • Candidates must be open to working on a Fixed Night Shift schedule.
  • Candidates must have the ff equipment:

- Laptop or PC
- Fast & Reliable Internet Connection
- Quality Headset

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Makati, Metro Manila, Philippines
Industry
Human Resources
Vacancy
5 openings
Website
http://www.psgglobalcareers.com/applynow

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About PSG Global Solutions

PSG Global Solutions is the world’s largest and fastest growing provider of outsourced recruiting support to the US staffing industry. We have decades of experience in both the staffing industry and the broader outsourced services sector. Our experience and expertise ensure that our services are easy to implement, cost effective for your organization, and, most importantly, provide your customers consistently strong recruiting results. Our recruiting centers are based in the Philippines, the preferred offshore location for voice-based work. History PSG Global Solutions is a new joint venture between Oak Knoll Capital, a Los Angeles-based investment firm and the Professional Staffing Group, a Boston-based staffing company. The principals of PSG Global Solutions have extensive experience, both in the recruitment/staffing industry as well as in the offshore delivery of complex services. Notable amongst our past achievements are the founding and subsequent management of eTelecare Global Solutions in 2000, a company that has since grown to over 10,000 employees, as well as the Professional Staffing Group, a $35M staffing company headquartered in Boston. PSG has been in operation since 1996, and has been in the business of providing offshore-based recruiting services through its affiliate since 2006. We understand our clients’ needs because we run a staffing firm ourselves. Our clients not only get cost savings from our less expensive overseas recruiters, but they also get the benefit of access to recruiting best practices. PSG Global Solutions operates in the Recruitment Process Outsourcing (RPO) industry. The industry is estimated to be over $1 billion in size, with a very small fraction of that being offshore (mostly in India). PSG Global Solutions will be the first independent RPO provider in the Philippines, serving the US market. The company has tremendous potential as this industry, especially its offshore component is expected to see rapid growth over the coming years (in the 30-40% per year range). Product & Services We support a wide range of US staffing companies, ranging from single-office firms to top ten staffing companies. Our clients are located throughout the US (plus a handful in Canada), and operate in a variety of specialties, including IT, healthcare, administrative/clerical, engineering, accounting/finance, light industrial, and skilled trades.

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