Propel RC
Propel RC

Quality Assurance Analyst  

Propel RC

  • Pasig, Philippines
    Exchange Road, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2016-12-04T15:00:00+00:00
Job closed.

Job Description

Quality Assurance Analyst is responsible for the following

  • Devise procedures to inspect and report quality issues
  • Monitor all operations that affect quality
  • Appraise customers’ requirements and make sure they are satisfied
  • Facilitate proactive solutions by collecting and analyzing quality data
  • Review current standards and policies
  • Keep records of quality reports, statistical reviews and relevant documentation
  • Facilitate coaching and training to lacking agents
  • Develop Quality Metrics and implement metrics
  • Ensure or maintain agent performance levels

Minimum Qualifications

  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills
  • At least 2 years experience in Quality Assurance in the Call Center Industry
  • Bachelors of Communications/Human Resources/Business Management

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Exchange Road, Pasig, Metro Manila, Philippines
Industry
Consumer Electronics
Vacancy
1 opening
Website
http://www.propelrc.com

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About Propel RC

Propel is one of the leading manufactures and retailers of radio controlled toys and technology products.

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