John Clements Consultants Inc.
John Clements Consultants Inc.

Customer Service Representative (CSR)  

John Clements Consultants Inc.

 
  • Makati, Philippines
    16 F Zuellig Bldg. Paseo de Roxas, 6801 Ayala Avenue, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2016-12-30T16:00:00+00:00
Job closed.

Job Description

  • Assist travelers with queries on online booking tools/customer travel profile.
  • Handle both calls and e-mails involving technical troubleshooting for issues pertaining to online booking tools and travel profile set ups.
  • Ensure that calls and e-mails are handled with a sensitive approach towards SLA.
  • Ensure that "First Level Resolution" (FLR), is provided or proper escalation protocol followed.
  • Ensure that tickets are logged on Service Now, for all calls and e-mail interactions.
  • Provide and maintain a high level of Customer Satisfaction.
  • Ensure that Proper follow up is done on issues escalated to Level 2, till the issue is closed (Ownership).
  • Adherence to accurate Service Now ticket log procedure.
  • Adherence to Service Now and Moxie Mail Management process.
  • Ensure team and effective communication is displayed all times (High on Voice Capabilities).
  • Ensure that Key performance indicators like; quality/AHT are achieved consistently.
  • Ensure that the traveller is provided resolution in minimum possible time by coordinating with concerned departments.
  • Ensure expected login hours delivered on daily basis.
  • One should foster ethical environment and respect company policies.

Minimum Qualifications

  • Candidate with travel account background is a plus;
  • With good-excellent communication skills;
  • Willing to have shifting schedules;
  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field;
  • At least 1 year(s) of working experience in the related field is required for this position;
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.;
  • Applicants must be willing to work in Makati City.

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Single Parent LeaveSingle Parent Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Free Lunch or SnacksFree Lunch or Snacks
  • Child Care BenefitsChild Care Benefits
  • Mobile Phone DiscountMobile Phone Discount
  • Transportation AllowancesTransportation Allowances

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Hospitality and Tourism
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
16 F Zuellig Bldg. Paseo de Roxas, 6801 Ayala Avenue, Makati, Metro Manila, Philippines
Industry
Management Consulting Firm
Vacancy
120 openings
Website
https://www.johnclements.com

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About John Clements Consultants Inc.

John Clements Consultants Inc. pioneered the recruitment business in the Philippines. We are the leading HR solutions company with a 40-year experience in management consultancy, recruitment and placement, psychological assessment, outsourcing and staff augmentation both for local and international markets. We cater to a wide range of clientele belonging to different industries, primarily multinational and top local companies. We service 100 of the Fortune 500 companies. Professional Staffers, a division of John Clements Consultants, Inc. is the market leader in providing strategic and quality HR solutions. We are acknowledged strong industry partner in steering careers for professional staff as well as junior to mid-level executives. HEAD OFFICE John Clements Consultants, Inc. Level 12B, LKG Tower 6801 Ayala Avenue Makati City WEB www.johnclements.com FACEBOOK John Clements Consultants, Inc. Professional Staffers

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: