eCommerce Customer Service Associate | Muntinlupa
Primer Group of Companies
- Muntinlupa, PhilippinesKm. 21 West Service Road, Brgy. Cupang, Muntinlupa, Muntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-02-15T16:00:00+00:00Job closed.
Job Description
The eCommerce Customer Service Associate is responsible for directly interfacing with all eCommerce customers to ensure that they have the best shopping experience in all e-commerce-managed platforms.
Duties and Responsibilities
- Will handle customer inquiries through email, Live Chat, Phone, and social media
- Analyzes customer and own staff feedback and recommends changes to websites, products, etc.
- Resolves issues which require high-level decisions and which staff cannot resolve on their own
- Reviews and improves processes to enable staff’s efficient collection of pre-sell orders, enhanced understanding of product knowledge and benefits, customer shopping process assistance, order management
- Develops proactive programs to increase conversion.
- Analyzes service activity data and utilizes findings to create resources for training and service improvements.
- Provides ongoing training focused on the support of eCommerce customers.
- Manages monthly metrics reporting, increase conversion rates, decrease rate of returns
- Ensures that service standards are established and attained
- Contributes to ongoing systems improvements to streamline processes and cross-team efficiency
Minimum Qualifications
- A graduate of any 4-year related course
- At least one (1) year experience in customer service function preferrably in an e-commerce industry
- Good communication skills
- Computer literate
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Special Leave Benefits for Women
Medical, Prescription, Dental, or Vision Plans
Employee Discounts
Flexitime
Required Skills
- Chat Support
- Customer Service
- Typing
- Communication Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 21 West Service Road, Brgy. Cupang, Muntinlupa, Muntinlupa, Metro Manila, Philippines
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About Primer Group of Companies
Established in the Philippines in 1985, the Primer Group of Companies aims to be the leader in delivering superior customer experiences, and accomplishes this through the retail and distribution of the world’s top and premium consumer brands in outdoor, travel, footwear, fashion, action sports, wellness and urban lifestyle. It has also established a solid ground in the industrial products and services landscape offering green solutions, with companies in full-scale printing, air-conditioning, building efficiency and energy management system, and digital and creative graphic design services.
The company is aggressively expanding to become the leader in the global distribution and innovation of premium goods and services. Its retail authority alone has grown to over 150 premium brands, with over 450 free-standing stores worldwide. Headquartered in Manila, Philippines, the Primer Group employs over 3,000; and has presence in Hong Kong, Indonesia, Japan, Malaysia, Singapore, Taiwan, Thailand, Vietnam, Australia, Europe, Middle East and Africa.
Brands We Carry
Retail
Ace, Aetrex, Backjoy, Baggallini, Barracuda, Bering, Billabong, Black Diamond, Briggs & Riley, Brixton, Cabeau, Coghlan's, Columbia, DC, Delsey, Dr. Martens, Eagle Creek, FitFlop, Flossy, Fox, Freewaters, Go Travel, Granite Gear, Healthy Back Bag, Hedgren, Herschel, Hurley, Hydro Flask, Jansport, Keen, Kickers, Komono, MRKT, Millican, Mitchell & Ness, Mi-Pac, Mountain Hardwear, Nalgene, Native, O'Neill, Osprey, Outdoor Products, Parkland, Pauls Boutique, People, Polaroid Originals, Poler, prAna, Quiksilver, Raen, Rains, Regetta Canoe, Rock Space, Roncato, Roxy, Sakroots, Salomon, Seafolly, Sea to Summit, Sledgers, Spy, Stance, Staple, Teva, The North Face, Timbuk2, Travelon, Tretorn, Tumi, Victorinox, Volcom, World Traveller, XD
Industrial
Aircond Network Philippines Inc., Beyond Energy Solutions Technology Inc., Brushstroke Creatives, Designery, Primer Printing Services Inc., Rigel, Stellar Equipment & Machinery Inc., Union Inks and Graphics Inc., York
Other Ventures
Bee Choo, The Park, Arriva Ph (e-commerce)
Our Concept Stores
Bratpack, Flight 001, GRIND, Ladybag, Recreational Outdoor eXchange (R.O.X.), Res Toe Run, Sneakpeek, The Travel Club
OUR VISION
We at the Primer Group will be the leader in global distribution and innovation of premium goods and services.
OUR MISSION
To bring the world closer to our customers.
OUR CORE VALUES
• Entrepreneurial spirit
• Passion for excellence
• Integrity
• Teamwork
• Self discipline