Business Systems Analyst  

The Business-Systems Analyst (BA) main responsibility is to ensure the operational efficiency and excellence of the organization. He or she designs and documents workflow, manages and provides solutions to new business unit ideas, validates and ensures completeness of test scenarios. The BA understands the customer’s business requirements and business process management and then translates them to particular software requirements.

Duties and Responsibilities

• Quickly understands the business issues and data challenges of the client's organization and industry
• Assists process caretakers in documenting business processes and operating procedures
• Works closely with Process Caretakers to identify required process changes based on identified problem areas or opportunities for improvement
• Develops business requirements in close coordination with process caretakers
• Develops functional specifications and system design specifications of existing systems
• Communicates needed changes to development team
• Designs/creates/validates test plans and training programs and manuals
• Defines test plans and test designs to ensure effective test activities, in coordination with users
• Assists users in user acceptance tests
• Assists users in issues raised through the service desk
• Ensures issues are identified, tracked, reported and resolved in a timely manner
• Acts as the first line of resolution for and handles issues and problems that affect business processes and system maintenance of previously handled projects
• Reviews modifications done to the system to ensure proper resolution of incidents and requests
• Prepares training materials and user manuals and facilitates user training as needed
• Consistently delivers high-quality services to clients and monitors service levels in relation to change requests, service requests, and incidents
• Acts as point person of process caretakers and developers
• Functions as a consultant on business re-engineering projects

• Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
• With at least 2 years experience in business process documentation, analysis, design, and implementation, and business requirements gathering and development
• With functional knowledge on any of the following industries/functions: Retail, Industrial, Services, Financials, Microsoft Dynamics
• Preferably with Warehouse Management System and Project Management experience

Skills/Expertise/Competencies

• Analytical skills
• Problem-solving and decision-making skills
• Excellent communication skills
• Knowledgeable and has experience in Microsoft Office applications, like Word, Excel, PPT, and Visio