Systems Administrator  

The Systems Administrator assists the Systems Administrator in maintaining the server systems, installing and upgrading the company’s servers both on-premise and cloud. They are also responsible for adding, modifying and removing users/user rights to these systems, maintaining back-ups, restoration, security and prevention of data loss within these systems.

Duties and Responsibilities

• Perform system monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution and complex problem analysis as necessary, to maintain system performance to meet user demand. Ensures that records of system downtime and equipment inventory are properly maintained. Works with vendors to assist support activities.
• Reduce operational risk and improve availability of the server infrastructure by ensuring system access, monitoring, control, evaluation and documentation practices are maintained and adhered to.
• Establishe, maintain, and manage user accounts. Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software both on-premise and cloud.
• Develop, maintain and perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages
• Evaluate new system hardware and software solutions and monitor the market for emerging technology
• Manage the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system.
• Collect and analyze operational data (especially incident and change records) to identify emerging trends and log problem records to assist with problem resolution and increased server availability.

• Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.
• With at least two (2) years experience on desktop support on Windows and Apple OS and one (1) year systems administration.
• With certifications like these are advantage but not required: MCSA – Windows Systems, VMware and CCNA.

Profession Specific Capabilities (SFIA)

• Service Management, Service Operation, Systems Software Level 4
• Service Management, Service Operation, Security Administration Level 4
• Service Management, Service Operation, Application Support Level 4
• Service Management, Service Operation, IT Operations Level 3
• Service Management, Service Operation, Storage Management Level 3
• Service Management, Service Operation, Network Support Level 2
• Service Management, Service Transition, Configuration Management Level 4
• Service Management, Service Transition, Change Management Level 3