Technical Service Engineer

Primer Group of Companies

Is a verified Kalibrr employer

1 opening
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in 17 days
Recruiter responds
0% of the time
Recruiter last seen
35 minutes ago
Retail Industry
Employment Type
Full time
Office Address
Primer Star Center, 2282 Leon Guinto Street, Malate, Manila 1004 Philippines, Manila, Philippines
Required Skills
Equipment Maintenance
Equipment, Material and Structural Inspection
Attention to Detail
Preferred Courses
Mechanical Engineering
Electrical Engineering
Minimum Qualifications:
Graduated from college
  • Candidate must possess at least a Bachelor's/College Degree , Professional License (Passed Board/Bar/Professional License Exam), Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.
  • At least 2 year(s) of working experience in airconditiong field is required for this position.
  • Computer literate (AutoCad, MS Office, etc.)
  • Can read and analyze mechanical plans
  • Full-Time position(s) available.
Job Description

A. Job Summary

The Service Engineer is responsible for the scheduling, deployment and monitoring of service centers in responding to service job requests and customer complaints.

B. Duties and Responsibilities

Primary Functions:

  • Receives and handles processing of retail service requests and customer complaints.
  • Will be in-charge of warranty management.
  • Monitoring of product defects and on-going service jobs.
  • Perform RRCA and formulate solution for any product issue.
  • Spare parts control and monitoring.

Specific Functions:

  • Receives calls from outside and in-house customers regarding air conditioning service requests.
  • Handles warranty management for retail products.
  • Checks, validates and service reports submitted by service centers.
  • Submits product defect analysis and recommendation for improvement.
  • Maintains database on customer complaints and the corresponding service jobs performed by service centers.
  • Prepares requisition for parts requirements.
  • Submits daily reports on service jobs progress, problems and countermeasures, as well as, potential problem and opportunity analyses.
  • Evaluates regularly the performance of service centers and recommends ways to improve.
  • Builds and maintains productive and harmonious working relationship between customers and service centers.
  • Performs other tasks that may be assigned from time to time.
Perks and Benefits
Time Off
  • Flexitime
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Bereavement/Family Leave
  • Maternity & Paternity Leave
  • Single Parent Leave
  • Life Insurance
  • Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans
  • Employee Discounts
  • Performance Bonus
About Primer Group of Companies
Primer Group of Companies is the exclusive licensee, distributor and retailer of various international brands, such as Tumi, Fitflop, World Traveller and Victorinox Luggage, Jansport, The North Face, Columbia Sportswear, Union Inks and York Air-conditioning. We also operate all the Travel Club, Grind, R.O.X, and Bratpack stores nationwide. We are also involved in the area of industrial products and services through the production and distribution of chemical printing products, retail and maintenance of ACMV and HVAC units with after-sales services and creative graphic design and services.

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