Technical Service Engineer
Primer Group of Companies
- Manila, PhilippinesPrimer Star Center, 2282 Leon Guinto Street, Malate, Manila 1004 Philippines, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
A. Job Summary
The Service Engineer is responsible for the scheduling, deployment and monitoring of service centers in responding to service job requests and customer complaints.
B. Duties and Responsibilities
Primary Functions:
- Receives and handles processing of retail service requests and customer complaints.
- Will be in-charge of warranty management.
- Monitoring of product defects and on-going service jobs.
- Perform RRCA and formulate solution for any product issue.
- Spare parts control and monitoring.
Specific Functions:
- Receives calls from outside and in-house customers regarding air conditioning service requests.
- Handles warranty management for retail products.
- Checks, validates and service reports submitted by service centers.
- Submits product defect analysis and recommendation for improvement.
- Maintains database on customer complaints and the corresponding service jobs performed by service centers.
- Prepares requisition for parts requirements.
- Submits daily reports on service jobs progress, problems and countermeasures, as well as, potential problem and opportunity analyses.
- Evaluates regularly the performance of service centers and recommends ways to improve.
- Builds and maintains productive and harmonious working relationship between customers and service centers.
- Performs other tasks that may be assigned from time to time.
Minimum Qualifications
- Candidate must possess at least a Bachelor's/College Degree , Professional License (Passed Board/Bar/Professional License Exam), Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.
- At least 2 year(s) of working experience in airconditiong field is required for this position.
- Computer literate (AutoCad, MS Office, etc.)
- Can read and analyze mechanical plans
- Full-Time position(s) available.
Perks and Benefits
- Paid Holidays
- Flexitime
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Performance Bonus
Required Skills
- Equipment Maintenance
- Equipment, Material and Structural Inspection
- Attention to Detail
Preferred Courses
- Mechanical Engineering
- Electrical Engineering
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Architecture and Engineering
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Primer Star Center, 2282 Leon Guinto Street, Malate, Manila 1004 Philippines, Manila, Metro Manila, Philippines
About Primer Group of Companies
Established in the Philippines in 1985, the Primer Group of Companies aims to be the leader in delivering superior customer experiences, and accomplishes this through the retail and distribution of the world’s top and premium consumer brands in outdoor, travel, footwear, fashion, action sports, wellness and urban lifestyle. It has also established a solid ground in the industrial products and services landscape offering green solutions, with companies in full-scale printing, air-conditioning, building efficiency and energy management system, and digital and creative graphic design services.
The company is aggressively expanding to become the leader in the global distribution and innovation of premium goods and services. Its retail authority alone has grown to over 150 premium brands, with over 450 free-standing stores worldwide. Headquartered in Manila, Philippines, the Primer Group employs over 3,000; and has presence in Hong Kong, Indonesia, Japan, Malaysia, Singapore, Taiwan, Thailand, Vietnam, Australia, Europe, Middle East and Africa.
Brands We Carry
Retail
Ace, Aetrex, Backjoy, Baggallini, Barracuda, Bering, Billabong, Black Diamond, Briggs & Riley, Brixton, Cabeau, Coghlan's, Columbia, DC, Delsey, Dr. Martens, Eagle Creek, FitFlop, Flossy, Fox, Freewaters, Go Travel, Granite Gear, Healthy Back Bag, Hedgren, Herschel, Hurley, Hydro Flask, Jansport, Keen, Kickers, Komono, MRKT, Millican, Mitchell & Ness, Mi-Pac, Mountain Hardwear, Nalgene, Native, O'Neill, Osprey, Outdoor Products, Parkland, Pauls Boutique, People, Polaroid Originals, Poler, prAna, Quiksilver, Raen, Rains, Regetta Canoe, Rock Space, Roncato, Roxy, Sakroots, Salomon, Seafolly, Sea to Summit, Sledgers, Spy, Stance, Staple, Teva, The North Face, Timbuk2, Travelon, Tretorn, Tumi, Victorinox, Volcom, World Traveller, XD
Industrial
Aircond Network Philippines Inc., Beyond Energy Solutions Technology Inc., Brushstroke Creatives, Designery, Primer Printing Services Inc., Rigel, Stellar Equipment & Machinery Inc., Union Inks and Graphics Inc., York
Other Ventures
Bee Choo, The Park, Arriva Ph (e-commerce)
Our Concept Stores
Bratpack, Flight 001, GRIND, Ladybag, Recreational Outdoor eXchange (R.O.X.), Res Toe Run, Sneakpeek, The Travel Club
OUR VISION
We at the Primer Group will be the leader in global distribution and innovation of premium goods and services.
OUR MISSION
To bring the world closer to our customers.
OUR CORE VALUES
• Entrepreneurial spirit
• Passion for excellence
• Integrity
• Teamwork
• Self discipline