Customer Service Officer
Primer Group of Companies
- Manila, PhilippinesPrimer Star Center, 2282 Leon Guinto Street, Malate, Manila 1004 Philippines, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2016-11-05T16:00:00+00:00Job closed.
Job Description
A. Job Summary
The Customer Service Officer manages and oversees the effective and efficient implementation of After Sales Service. He/she will supervise the Luggage Trading Services Repairmen and oversees the entire repair cycle in full coordination with other internal support groups.
B. Duties and Responsibilities
- Prepares and issues the spare parts catalogue and price list.
- Processes/coordinates spare parts requisitions/orders and monitors receipts of spare parts at warehouse.
- Supervises repair inquiry and monitors pending repair work schedule with Repairman.
- Assess with Repairman disposable damaged/defective items and usable spare parts that can be retrieved.
- Evaluates/reports performance of the repair service centers and LGW Repairman and recommends other actions to be taken to improve effectiveness and efficiency of service.
- Coordinates/monitors the supply of the Service Center Cards, Repair Order Form, and Repair Delivery Receipt (RDR) – Incoming/Outgoing.
- Coordinates with TTC Stores and Logistics concerning pick-up of items for repair.
- Submit and files Monthly Repair Summary to AVP/SBU Head, Brand Associates, and Merchandisers.
- Issues Merchandise Replacement Authorization (MRA) number to the stores for replacement of LTS items from customer repair.
- Monitors and files Customer Complaint Report.
- Coordinates with the Principal regarding request of spare parts
- Handles escalated customer issues/complaints from Service Centers/Stores and coordinates both with Customer/s and other internal support groups.
- 13. Review and updates Warranty and Repair Guidelines.
- 14. Other tasks that may be assigned from time to time.
Minimum Qualifications
- Graduate of any 4 year related course
- Preferrably from BPO industry with at least three years experience in any supervisory function.
- Good communication skills, both written and oral.
- Customer service-oriented.
- With background in automotive, semiconductor, electronic & industrial companies is preferred.
- Attentive to details.
Perks and Benefits
Flexitime
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Special Leave Benefits for Women
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Performance Bonus
Employee Discounts
Required Skills
- Organizing and Planning
- Sales and Marketing Knowledge
- Customer Service
- Critical Thinking
- Communication Skills
- Coaching
- Performance Management
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Primer Star Center, 2282 Leon Guinto Street, Malate, Manila 1004 Philippines, Manila, Metro Manila, Philippines
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About Primer Group of Companies
Established in the Philippines in 1985, the Primer Group of Companies aims to be the leader in delivering superior customer experiences, and accomplishes this through the retail and distribution of the world’s top and premium consumer brands in outdoor, travel, footwear, fashion, action sports, wellness and urban lifestyle. It has also established a solid ground in the industrial products and services landscape offering green solutions, with companies in full-scale printing, air-conditioning, building efficiency and energy management system, and digital and creative graphic design services.
The company is aggressively expanding to become the leader in the global distribution and innovation of premium goods and services. Its retail authority alone has grown to over 150 premium brands, with over 450 free-standing stores worldwide. Headquartered in Manila, Philippines, the Primer Group employs over 3,000; and has presence in Hong Kong, Indonesia, Japan, Malaysia, Singapore, Taiwan, Thailand, Vietnam, Australia, Europe, Middle East and Africa.
Brands We Carry
Retail
Ace, Aetrex, Backjoy, Baggallini, Barracuda, Bering, Billabong, Black Diamond, Briggs & Riley, Brixton, Cabeau, Coghlan's, Columbia, DC, Delsey, Dr. Martens, Eagle Creek, FitFlop, Flossy, Fox, Freewaters, Go Travel, Granite Gear, Healthy Back Bag, Hedgren, Herschel, Hurley, Hydro Flask, Jansport, Keen, Kickers, Komono, MRKT, Millican, Mitchell & Ness, Mi-Pac, Mountain Hardwear, Nalgene, Native, O'Neill, Osprey, Outdoor Products, Parkland, Pauls Boutique, People, Polaroid Originals, Poler, prAna, Quiksilver, Raen, Rains, Regetta Canoe, Rock Space, Roncato, Roxy, Sakroots, Salomon, Seafolly, Sea to Summit, Sledgers, Spy, Stance, Staple, Teva, The North Face, Timbuk2, Travelon, Tretorn, Tumi, Victorinox, Volcom, World Traveller, XD
Industrial
Aircond Network Philippines Inc., Beyond Energy Solutions Technology Inc., Brushstroke Creatives, Designery, Primer Printing Services Inc., Rigel, Stellar Equipment & Machinery Inc., Union Inks and Graphics Inc., York
Other Ventures
Bee Choo, The Park, Arriva Ph (e-commerce)
Our Concept Stores
Bratpack, Flight 001, GRIND, Ladybag, Recreational Outdoor eXchange (R.O.X.), Res Toe Run, Sneakpeek, The Travel Club
OUR VISION
We at the Primer Group will be the leader in global distribution and innovation of premium goods and services.
OUR MISSION
To bring the world closer to our customers.
OUR CORE VALUES
• Entrepreneurial spirit
• Passion for excellence
• Integrity
• Teamwork
• Self discipline