Customer Service Officer

Primer Group of Companies

Is a verified Kalibrr employer

1 opening
Preferred Educational Attainment
Graduated from college
2 months ago
Application deadline
in 8 days
Recruiter responds
70% of the time
Recruiter last seen
13 hours ago
Retail Industry
Employment Type
Full time
Office Address
Primer Star Center, 2282 Leon Guinto Street, Malate, Manila 1004 Philippines, Manila, Philippines
Required Skills
Organizing and Planning
Sales and Marketing Knowledge
Customer Service
Critical Thinking
Communication Skills
Performance Management
Minimum Qualifications:
Graduated from college
  • Graduate of any 4 year related course
  • Preferrably from BPO industry with at least three years experience in any supervisory function.
  • Good communication skills, both written and oral.
  • Customer service-oriented.
  • With background in automotive, semiconductor, electronic & industrial companies is preferred.
  • Attentive to details.
Job Description

A. Job Summary

The Customer Service Officer manages and oversees the effective and efficient implementation of After Sales Service. He/she will supervise the Luggage Trading Services Repairmen and oversees the entire repair cycle in full coordination with other internal support groups.

B. Duties and Responsibilities

  • Prepares and issues the spare parts catalogue and price list.
  • Processes/coordinates spare parts requisitions/orders and monitors receipts of spare parts at warehouse.
  • Supervises repair inquiry and monitors pending repair work schedule with Repairman.
  • Assess with Repairman disposable damaged/defective items and usable spare parts that can be retrieved.
  • Evaluates/reports performance of the repair service centers and LGW Repairman and recommends other actions to be taken to improve effectiveness and efficiency of service.
  • Coordinates/monitors the supply of the Service Center Cards, Repair Order Form, and Repair Delivery Receipt (RDR) – Incoming/Outgoing.
  • Coordinates with TTC Stores and Logistics concerning pick-up of items for repair.
  • Submit and files Monthly Repair Summary to AVP/SBU Head, Brand Associates, and Merchandisers.
  • Issues Merchandise Replacement Authorization (MRA) number to the stores for replacement of LTS items from customer repair.
  • Monitors and files Customer Complaint Report.
  • Coordinates with the Principal regarding request of spare parts
  • Handles escalated customer issues/complaints from Service Centers/Stores and coordinates both with Customer/s and other internal support groups.
  • 13. Review and updates Warranty and Repair Guidelines.
  • 14. Other tasks that may be assigned from time to time.
Perks and Benefits
Time Off
  • Flexitime
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Bereavement/Family Leave
  • Maternity & Paternity Leave
  • Special Leave Benefits for Women
  • Life Insurance
  • Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans
  • Employee Discounts
  • Performance Bonus
About Primer Group of Companies
Primer Group of Companies is the exclusive licensee, distributor and retailer of various international brands, such as Tumi, Fitflop, World Traveller and Victorinox Luggage, Jansport, The North Face, Columbia Sportswear, Union Inks and York Air-conditioning. We also operate all the Travel Club, Grind, R.O.X, and Bratpack stores nationwide. We are also involved in the area of industrial products and services through the production and distribution of chemical printing products, retail and maintenance of ACMV and HVAC units with after-sales services and creative graphic design and services.

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