Front Desk Officer  

Front Desk Officer is responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedule meetings and travel for executives.

• Facilitates access to clients to Greatwork Office.
• Provides administrative support to Greatwork tenants.
• Oversees and assist in the use of equipment and amenities of Greatwork.
• Answer, screen, and forward any incoming phone calls while providing basic information as needed.
• Receives, sorts, and routes mail, and maintains and routes publications; maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes; Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Act as Greatwork Marketer (posting and answering inquiries while not doing receptionist task.
• In charge of keys for lockers, shower room, utility cabinet, and server room.
• Organizes the daily and weekly conference room and meeting room calendar.
• Assists the Senior Relation Manager in daily tasks.
• Sets up videoconferencing.
• Shifts reporting (finance and client relations reporting to be compiled by Senior Relation Manager)
• Assist visitors by greeting and directing them appropriately
• Answer, screen, and forward any incoming phone calls while providing basic information as needed.
• Receive and sort daily mail
• Maintain security by following procedures and controlling access
• Update appointment calendars and schedule meetings as needed
• Performs other clerical duties as needed, such as filing, photocopying, and collating.

• Must possess at least a College/Bachelor's Degree in Business Administration, Economics, Accounting, Finance, or other business related course.
• At least 1 year of experience in a professional environment
• Excellent verbal, written, and interpersonal communication skills to build rapport with customers.
• Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions.
• Ability to handle information professionally and confidentially.
• Experience building and maintaining relationships with customers, clients, and colleagues.
• Ability to work effectively in a team environment.
• Basic Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Knowledge and understanding of financial products and services
• Portfolio management skills.
• Strong prospecting, sales, negotiation, and influence skills.
• Complex commercial credit underwriting experience.