Magic, Inc.
Magic, Inc.

Client Relations Manager - Teams  

Magic, Inc.

 
  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired a year ago

2022-12-30T16:00:00+00:00
Job closed.

Job Description

Why this role exists

The Client Relations Manager - Teams will report directly to the Senior Operations Manager, and is expected to generate sales among VIP client accounts by upselling and cross-selling. You will act as the point of contact for Magic VIP clients. You will facilitate kick-off calls and work on developing and maintaining long-term relationships with clients. You will also collaborate with the VIP sales team to reach prospective and service multiple clients concurrently while meeting deadlines.

The impact you'll make:

Generate expansion from VIP client accounts: Do sales outreach and sales contact-list building. Including upselling and cross-selling. Identifies opportunities to grow business with existing clients. (25% of time)

Build good relationships with clients: Communicate with clients regarding their needs and demands. Facilitate assistant interviews & onboarding calls, and work on developing and maintaining long-term relationships with clients. Work closely with the project manager and coordinators to ensure that service for all clients is consistent, and manage projects within client relationships, working to carry out client goals while meeting company goals. (50% of time)

Record-keeping of client transactions: Make sure that all preferences/instructions are being taken note of and followed by the rest of the team. Forecasts and tracks client account metrics. Keep records of client transactions and make sure that all preferences/instructions are being taken note of and followed by the rest of the team. (25% of time)

Minimum Qualifications

At least 1 year of experience in an Account Management, Retention or Loyalty specialist role.

  • With background in sales and account management
  • Tools/Systems Proficiency: knowledge in Hubspot is a preferred but not required
  • Education required: Bachelor’s Degree of any course

Your superpowers are…

  • Excellent negotiation and communication skills both in English both written and spoken.
  • Proactive, resourceful and with high attention-to-detail.
  • Strategic and results oriented.
  • Client relationship oriented.

You should apply if...

  • You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
  • You are hyper-organized.
  • You are Proactive, see potential problems before they happen, and aren’t afraid to speak up/challenge the status quo.
  • You are an over-communicator.
  • You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, get familiar with our tech stack (G-Drive, Slack, and etc.), and the ability to communicate (and often over-communicate) well in writing.
  • You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you’re perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learning.

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Work from HomeWork from Home

Required Skills

  • Sales and Marketing Knowledge
  • Customer Service

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Taguig, Metro Manila, Philippines
Industry
Internet
Vacancy
1 opening
Website
http://getmagic.com

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About Magic, Inc.

Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic. TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you’ll only interact with the best, and most reliable remote workers, every time. Background Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones. Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019).

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