Client Relations Assistant (Contact Center) | Makati
- Makati, Philippines821 Doctor Jose P. Rizal St., Poblacion, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippines
- Full time
- Provides timely and accurate response/s to all client queries and requests while adhering to the client service standards of the company through phone call, text message, email and social media.
- Ensures that relevant details needed to address concerns are recorded.
- Facilitates complaint resolution and query response within service level agreements in coordination with the pertinent units.
- Recommends client-centered initiatives and proactive action/s to be done to avoid recurrence of the concerns raised by the client and significantly decrease number of complaints received.
- Graduate of any Bachelor's Degree in Business, Communication, or Behavioral Science
- With good oral and written communication skills
- Willing to work in Makati City
- Fresh graduates are encouraged to apply
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Retirement Benefit Plans
- Life Insurance
- Medical / Health Insurance
- Employee Discounts
- Performance Bonus
- Job level
- Entry Level / Junior, Apprentice
- Job category
- Customer Service
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- 821 Doctor Jose P. Rizal St., Poblacion, Makati, Metro Manila, Philippines
- Financial Services
- 8 openings
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