Client Relations Assistant (Contact Center) | Makati
PJ Lhuillier Group of Companies
- Makati, PhilippinesMakati, Metro Manila, Philippines, 821 Doctor Jose P. Rizal St., PoblacionMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Provides timely and accurate response/s to all client queries and requests while adhering to the client service standards of the company through phone call, text message, email and social media.
- Ensures that relevant details needed to address concerns are recorded.
- Facilitates complaint resolution and query response within service level agreements in coordination with the pertinent units.
- Recommends client-centered initiatives and proactive action/s to be done to avoid recurrence of the concerns raised by the client and significantly decrease number of complaints received.
Minimum Qualifications
- Graduate of any Bachelor's Degree in Business, Communication, or Behavioral Science
- With good oral and written communication skills
- Willing to work in Makati City
- Fresh graduates are encouraged to apply
Perks and Benefits
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Single Parent Leave
- Life Insurance
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Required Skills
- Email Support
- Customer Service
- Communication Skills
Preferred Courses
- Business
- Psychology
- Computer Science
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 821 Doctor Jose P. Rizal St., Poblacion, Makati, Metro Manila, Philippines
About PJ Lhuillier Group of Companies
The P.J. Lhuillier Group of Companies is composed of various companies ranging from its flagship business of pawn brokering to local and international remittance, micro-insurance, rural banking, hotel and restaurant management, jewelry and sports accessory retail, information technology, real estate, professional management, and corporate social responsibility.
History
Formally established in 1988, PJ Lhuillier,Inc. (PJLI) is a dynamic, multi-industry company that owns and operates businesses dealing with pawnshop, non-pawnshop financial services (banking, international and local remittance, non-life insurance, electronic loading, bills payment, and collection service), retail (jewelry and health and wellness products), hotel and restaurant management, information technology management, sports, and real estate/property management.
It is the proud parent company of Cebuana Lhuillier, one of the leading and largest non-bank financial services providers in the Philippines with over 1,700 branches nationwide. PJLI attributes its dominance in the industry to integrity and heartfelt service, its robust network of local and international industry partners, and its steadfast commitment to nurture market-leading businesses for its growing clientele.
Today, the P.J. Lhuillier Group of Companies seeks to become the best and preferred microfinancial and business-to-business solutions partner. The company intends to fulfil this vision through rendering dedication, hard work, and service.
Company Mission
We are your most trusted financial partner.
Company Vision
We will empower Filipinos through financial services anytime and anywhere.