Cash Agent Supervisor | Rural Bank (Makati- Based)
PJ Lhuillier Group of Companies
- Makati, Philippines821 Doctor Jose P. Rizal Avenue, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
This position is primarily responsible for supporting the implementation of cash agent plans and strategies. The position monitors the daily operations, and ensures compliance to regulatory and administrative requirements.
- Monitors the workforce schedule to meet the required staffing level and ensures that service level targets are achieved
- Monitors the achievement of KPIs on productivity, service quality, and efficiency
- Ensures that service level agreements are attained and investigates noted non-conformance
- Monitors the daily operations of cash agent network, and coordinates with sales channel personnel Reviews reports and analyzes performance per segment to assess and propose further strategies to Cash Agent Operations Manager – is this the Area Head?
- Reviews performance reports and ensures that irregular transactions are investigated for possible fraud activities
- Ensures that all reportorial requirements by BSP are submitted timely to avoid non-compliance and penalties
- Monitors BSP and audit findings, and ensures that these are promptly addressed and resolved
- Ensures data privacy and integrity of key databases
- Keeps abreast of developments in the banking business that may impact cash agent operations
Minimum Qualifications
- The candidate must be a graduate of any four (4) year course.
- With at least (2) years of working experience in a banking industry.
- Experience in E- banking, remittance and other banking products is an advantage.
- Excellent written, verbal and interpersonal communication skills.
- Highly analytical and keen on details.
- Team management skills.
- Willing to work in Makati
Perks and Benefits
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 821 Doctor Jose P. Rizal Avenue, Makati, Metro Manila, Philippines
About PJ Lhuillier Group of Companies
The P.J. Lhuillier Group of Companies is composed of various companies ranging from its flagship business of pawn brokering to local and international remittance, micro-insurance, rural banking, hotel and restaurant management, jewelry and sports accessory retail, information technology, real estate, professional management, and corporate social responsibility.
History
Formally established in 1988, PJ Lhuillier,Inc. (PJLI) is a dynamic, multi-industry company that owns and operates businesses dealing with pawnshop, non-pawnshop financial services (banking, international and local remittance, non-life insurance, electronic loading, bills payment, and collection service), retail (jewelry and health and wellness products), hotel and restaurant management, information technology management, sports, and real estate/property management.
It is the proud parent company of Cebuana Lhuillier, one of the leading and largest non-bank financial services providers in the Philippines with over 1,700 branches nationwide. PJLI attributes its dominance in the industry to integrity and heartfelt service, its robust network of local and international industry partners, and its steadfast commitment to nurture market-leading businesses for its growing clientele.
Today, the P.J. Lhuillier Group of Companies seeks to become the best and preferred microfinancial and business-to-business solutions partner. The company intends to fulfil this vision through rendering dedication, hard work, and service.
Company Mission
We are your most trusted financial partner.
Company Vision
We will empower Filipinos through financial services anytime and anywhere.