Customer Support Representative
Philweb Corporation
- Pasig, Philippines41F, San Miguel Avenue, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-07-14T16:00:00+00:00Job closed.
Job Description
The Contact Center Associate is responsible for handling all kinds of customer inquiries, complaints, requests and follow-up.
Duties and Responsibilities:
- Answers customer inquiries, complaints, requests, inquiries at first contact following standard operating procedures.
- Coordinates with appropriate support groups for concerns not handled at first level.
- Assists in customer call out
- Conducts appropriate escalations.
- Assists on admin work.
- Confirms customer satisfaction for resolved concerns.
- Provides feedback to customers through call out.
- Conducts standard escalations.
- Ensures that all customer concerns are resolved.
- Provides first level of resolution on customer concerns.
Minimum Qualifications
- Good communication skills
- Inclination in doing frontline work
- Familiar with Gaming operations/services
- Leadership potentials
- Active listening
- Time Management
- Customer-focused
Education: College graduate of any 4-year course
Experience: Any frontline exposure.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- San Miguel Avenue, San Antonio, Pasig, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Philweb Corporation
PhilWeb Corporation is the leading gaming technology provider in the Asia Pacific Region. We are also publicly listed in the Philippine Stock Exchange.
PhilWeb excels in the gaming industry by providing superior and innovative products with the highest standards of customer service. We establish strategic partnerships to ensure a fair, secure and legal gaming experience for our customers. We create a rewarding and dynamic work environment where we attract, retain and motivate highly competent, passionate and innovative people, and deliver above-market value for our shareholders.
PhilWeb today serves over 40,000 customers a day at our nationwide network of online cafés, sports betting kiosks and mobile games in the Philippines. In the Asia Pacific region, we have just begun serving customers in Guam, Timor Leste and Cambodia, markets which will exponentially increase our customer base. We are also negotiating similar contracts in Nepal, Sri Lanka, Laos and Palau, as we go to press.
We are a lean organization, with just 300 employees at the end of September 2012, but a highly productive one. In the last five years, we have generated P350 billion in Gross Bets.