Network Operations Engineer


  • Makati, Philippines
    106, Don Carlos Palanca, Legazpi Village, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 14 Sep
Recruiter was hiring 17 hours ago

Network Operations Engineer


Job Description

A. Incident Management

  • Performs Network events and alarms monitoring, Level 1 fault analysis, isolation, and correction
  • Interfaces and coordinate with customer service agents regarding customer complaints and Network problems
  • Issues and log trouble ticketing reports, track and record problem resolution and problem escalation to responsible teams
  • Performs collection of FOC/RAN, transport, and core statistics: BBH, daily, weekly, and monthly, and prepare Network resource utilization, and other KPI reports
  • Performs trend analysis, benchmarking, KPI analysis and reports any network abnormalities or KPI deviations to Network Planning for evaluation and corrective actions

B. Fault Management

  • Alarm Monitoring, Fault Localization/Correction/Verification
  • Corrective Maintenance (centralized routines)
  • Liaises with Customer Care organizations regarding Network outages
  • Liaises with subcontractors and 3rd parties to resolve faults
  • Liaises with other service providers regarding network outages
  • Supports end-end support, coordination and control of assigned Trouble Tickets
  • Supports Major service outage investigations and follow up
  • Ensures planned outages are carried out/rolled back in maintenance window
  • Ensures Operator Customer Care is fully updated for service affecting outages
  • Work Order Control (possible execution too) outside normal working hours

Minimum Qualifications

  • Bachelor’s degree in Electronics and Communication Engineering
  • Licensed ECE/ CCNA Certification a must
  • At least 2 years of NOC & Network Service Quality
  • Experience in Customer Support, Quality Management
  • Experience in Helpdesk Management
  • Can do multitasking, dependable, and willing to work on extended hours/ shifting

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Medical / Health Insurance Medical / Health Insurance

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Don Carlos Palanca, Legazpi Village, Makati, Metro Manila, Philippines
1 opening

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About PT&T

Philippine Telegraph & Telephone Corp. (“PT&T” or “Company”) was incorporated on November 1962. In 1964, the Company was granted its first legislative franchise under Republic Act No. 4161. PT&T is currently operating under a legislative franchise granted to it last 2016 under Republic Act No. 10894 allowing it to operate as a telecommunications company for the next 25 years. Since its inception, PT&T has been a pioneer in technological advancements in the telecommunications industry. In support of its operations, PT&T secured various certificates of public convenience and necessity (CPCN) and provisional authorities (PA) allowing it to operate and maintain telecommunications services in the Philippines. PT&T operates wired and wireless telecommunications systems, lines, circuits and stations throughout the Philippines for public domestic and international communications. Subsequently, PT&T was able to provide data communications services to implement its expansion and improvement programs covering the installation, operation, and maintenance of an integrated digital network in the National Capital Region (NCR) including the national packet data network with the accompanying authority to charge rates for said service. PT&T is currently embarking in a comprehensive improvement of all its existing facilities to provide a more reliable and stable internet connection. Relying on the Company’s more than 50 years of experience in telecommunications business and with the unwavering support of the new ownership and management team, the Company is confident that it will once again reclaim its position as one of the country’s leading telecommunications industry.
People who applied to this job also applied to