Customer Experience Supervisor

PT&T

  • Makati, Philippines
    106, Don Carlos Palanca, Legazpi Village, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted 2 months ago and deadline of application is on 28 Oct
Recruiter was hiring 4 hours ago

Customer Experience Supervisor

PT&T

Job Description

  • Coordinates and supervises daily/weekly/monthly activities of team members
  • Sets priorities for the team to ensure task completion and performance goals are met
  • Accountable for driving customer experience improvement
  • Develop ideal customer journey across touchpoints; identify gaps and improvement opportunities in existing journey/process
  • Represents the team in requirements gathering, process improvement and transformation discussions with other stakeholders in the business and program teams
  • Reviews customer feedback data
  • Identifies data and reporting requirements that enables effective decision making
  • Provides coaching and feedback and annual performance reviews

Minimum Qualifications

  • Minimum of 7 years of experience in at lesat the following areas: customer experience design, people & team management, and business process & analysis
  • Operations experience in customer service functions in telecommunications, or call center
  • Experience leading and managing small/ mid-size team
  • Excellent communication skills (oral, written, and listening)

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Often 
Office Address
Don Carlos Palanca, Legazpi Village, Makati, Metro Manila, Philippines
Industry
Telecommunications
Vacancy
1 opening
Website
https://www.ptt.com.ph/

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About PT&T

Philippine Telegraph & Telephone Corp. (“PT&T” or “Company”) was incorporated on November 1962. In 1964, the Company was granted its first legislative franchise under Republic Act No. 4161. PT&T is currently operating under a legislative franchise granted to it last 2016 under Republic Act No. 10894 allowing it to operate as a telecommunications company for the next 25 years. Since its inception, PT&T has been a pioneer in technological advancements in the telecommunications industry. In support of its operations, PT&T secured various certificates of public convenience and necessity (CPCN) and provisional authorities (PA) allowing it to operate and maintain telecommunications services in the Philippines. PT&T operates wired and wireless telecommunications systems, lines, circuits and stations throughout the Philippines for public domestic and international communications. Subsequently, PT&T was able to provide data communications services to implement its expansion and improvement programs covering the installation, operation, and maintenance of an integrated digital network in the National Capital Region (NCR) including the national packet data network with the accompanying authority to charge rates for said service. PT&T is currently embarking in a comprehensive improvement of all its existing facilities to provide a more reliable and stable internet connection. Relying on the Company’s more than 50 years of experience in telecommunications business and with the unwavering support of the new ownership and management team, the Company is confident that it will once again reclaim its position as one of the country’s leading telecommunications industry.
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