Network Engineer | L2/L3 Technical Support
PT&T
- Makati, Philippines106, Don Carlos Palanca, Legazpi Village, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-10-19T16:00:00+00:00Job closed.
Job Description
The Network Engineer under the Technical Support Group will act as the 2nd level of support to any network related issues escalated by the NOC Team and also performs escalation/coordination to Level 3 support. The incumbent will also ensure proper network documentation are in-place and regularly updated. Overall function would also include liasing with vendors and project management teams and also implement additional projects as required based on PT&T capacity/technology upgrades.
- Incident Management
- Work with Level 1/NOC engineers to provide resolutions to any escalated network issues
- Documenting and tracking issues, and keeping customer support group updated regarding the status of any escalated issues
- Fault Management
- Coordinates with other technical group on the resolution of network related issues
- Escalates L3 network related issues to Level 3 support
- Coordinates with different vendors for any equipment related issues
- Creation of RCA (Root Cause Analysis) for any network related outages and issues
- Change Management
- Creation of MOP (Method of Procedure) for any planned activity which requires changes on the network configuration
- Assesses the risk of implementing planned activity and its impact in the entire network
- Performs onsite/field work (i.e., troubleshoot, conduct software upgrades)
- Collates and provides report on the implementation of planned change activity
- Maintain documentation regarding network configuration (network diagrams HLD/LLD), operating procedures and update fellow engineers for any change made on the network
- Vendor Management and Project Implementation
- Liaises with vendors for any POC(proof of concept), demo of equipment as offered by vendors
- Creation of Test Procedures based on PT&T requirement for any POC
- Responsible for management (i.e., creation of project timeline, coordination with stakeholders) and implementation of projects as required
- Creation of SOC/SOR Statement of Compliance/Share of Responsibilities based PT&T requirement
- Other Tasks
- Generation of reports(i.e., Network Utilization, Level 2 received issues, etc.) as requested by the Lead/Manager
- Performs ad-hoc tasks as assigned by the Lead/Manager
Minimum Qualifications
- Completed a Bachelor’s Degree in Electronics and Communication Engineering or any IT Related courses focusing on Network Engineering
- Preferably Licensed Electronics and Communication Engineer
- At least CCNA/JNCIA/MTCNA or any network engineering related certification (Professional Certification is an advantage)
- At least 2 years of practical experience in network engineering preferably in the Internet Service Provider (ISP) Field
- Experience in a multi-vendor setup
- Ability to manage and interact with carrier support centers and engineers when implementing solutions, troubleshooting issues
- Practical experience in deploying/configuring/troubleshooting EPON/GPON equipment
- Practical experience in configuring/troubleshooting L2/L3 equipment
- Extensive experience with configuration of the following vendors: Mikrotik/Huawei/Juniper/Cisco
- Extensive knowledge in Switching Technology, 802.1q, 802.1ad, RSTP, MSTP
- Knowledge in routing protocols: BGP, OSPF
- Knowledge in DWDM technology is an advantage
- Experience in monitoring tools: MRTG, WhatsUp
- Competent in using Microsoft Office Suite
- Competent in using Visio
- Have handled multiple projects and able to meet set deadline
- Proficient with writing reports, business correspondences, and procedure manuals.
- Must be able to relay technical information to non-technical personnel
- Excellent time management skills and ability to meet set-deadlines
- Excellent presentation, verbal and written English communication skills
- Strong analytical skills, keen attention to detail, and able to collate and interpret data from various sources
- Must be able to work and learn independently with minimal supervision needed
- Must be able to work on extended hours if required
- Amenable for field work in case of emergency
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Architecture and Engineering
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Don Carlos Palanca, Legazpi Village, Makati, Metro Manila, Philippines
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About PT&T
Philippine Telegraph & Telephone Corp. (“PT&T” or “Company”) was incorporated on November 1962. In 1964, the Company was granted its first legislative franchise under Republic Act No. 4161. PT&T is currently operating under a legislative franchise granted to it last 2016 under Republic Act No. 10894 allowing it to operate as a telecommunications company for the next 25 years.
Since its inception, PT&T has been a pioneer in technological advancements in the telecommunications industry. In support of its operations, PT&T secured various certificates of public convenience and necessity (CPCN) and provisional authorities (PA) allowing it to operate and maintain telecommunications services in the Philippines. PT&T operates wired and wireless telecommunications systems, lines, circuits and stations throughout the Philippines for public domestic and international communications. Subsequently, PT&T was able to provide data communications services to implement its expansion and improvement programs covering the installation, operation, and maintenance of an integrated digital network in the National Capital Region (NCR) including the national packet data network with the accompanying authority to charge rates for said service.
PT&T is currently embarking in a comprehensive improvement of all its existing facilities to provide a more reliable and stable internet connection. Relying on the Company’s more than 50 years of experience in telecommunications business and with the unwavering support of the new ownership and management team, the Company is confident that it will once again reclaim its position as one of the country’s leading telecommunications industry.