Inbound Sales Agent  

The role is a full-time offshore sales staff who can handle inbound and follow-up calls to answer standard questions about the business and other typical questions customers may have. The candidate must have a good phone manner and customer service for after sales calls too. Take note the position is for Sydney working hours (10am to 7pm).

Responsibilities:

• Answer calls from customers interested in buying our product - We will provide a Q&A regarding frequently asked questions and the responses.
• Convert leads into sales by placing the order online which the website permits.
• For orders that cannot be placed online, to obtain specific information from the customer, so that a specialist consultant can return their call, and send by email this information to a specific email address that we will provide.
• Log all calls including time taken on call, content, questions asked etc
• Inform us of any appointments customers want to make to visit the showroom.
• Do follow up calls to existing leads.
• Send a courtesy email (standard template) with an invoice to the customer which outlines the terms and conditions of purchase and other important information including delivery, timeframe etc which will provide the template for).
• Send emails to existing customers to chase for balance payment, and if instructed to follow up with a phone call.
• Provide customer service to customers calling up asking for delivery times, and other questions (which we will provide the information for), or send us an email stating which customer has called up asking for what and their contact details.
• Call asking for customer feedback on the product once it has been received.
• Generating reports on the above (or from the website) for management review.

• At least 2-years experience specializing in Sales - Retail, General or equivalent.
• Experience in sales activities, lead generation, billing, and collection, order processing, customer service;
• Ability to handle 5 to 15 calls a day;
• Experience working with e-commerce websites;
• Experience generating online and Excel reports;
• Familiar with online ordering processes;
• Excellent interpersonal, communication and presentation skills;
• Strong in client connection and client services;
• Responsible, self-motivated, positive attitude and able to work under high pressure;
• Has the initiative to find a solution to recurring problems;
• Good attendance record;
• Good sales skills;
• Goal-oriented;
• Pleasing personality.