Inbound Sales Agent

PH Offshoring Solutions, Inc

1 opening
Preferred Educational Attainment
Graduated from college
10 days ago
Application deadline
in 7 days
Recruiter responds
75% of the time
Recruiter last seen
2 days ago
Outsourcing / Offshoring
Employment Type
Full time
Office Address
Unit 1402 The Centerpoint, Julia Vargas Ave. corner Garnet Rd., Ortigas Center, Pasig City, Pasig, Philippines
Minimum Qualifications:
Graduated from college
  • At least 2-years experience specializing in Sales - Retail, General or equivalent.
  • Experience in sales activities, lead generation, billing, and collection, order processing, customer service;
  • Ability to handle 5 to 15 calls a day;
  • Experience working with e-commerce websites;
  • Experience generating online and Excel reports;
  • Familiar with online ordering processes;
  • Excellent interpersonal, communication and presentation skills;
  • Strong in client connection and client services;
  • Responsible, self-motivated, positive attitude and able to work under high pressure;
  • Has the initiative to find a solution to recurring problems;
  • Good attendance record;
  • Good sales skills;
  • Goal-oriented;
  • Pleasing personality.
Job Description

The role is a full-time offshore sales staff who can handle inbound and follow-up calls to answer standard questions about the business and other typical questions customers may have. The candidate must have a good phone manner and customer service for after sales calls too. Take note the position is for Sydney working hours (10am to 7pm).


  • Answer calls from customers interested in buying our product - We will provide a Q&A regarding frequently asked questions and the responses.
  • Convert leads into sales by placing the order online which the website permits.
  • For orders that cannot be placed online, to obtain specific information from the customer, so that a specialist consultant can return their call, and send by email this information to a specific email address that we will provide.
  • Log all calls including time taken on call, content, questions asked etc
  • Inform us of any appointments customers want to make to visit the showroom.
  • Do follow up calls to existing leads.
  • Send a courtesy email (standard template) with an invoice to the customer which outlines the terms and conditions of purchase and other important information including delivery, timeframe etc which will provide the template for).
  • Send emails to existing customers to chase for balance payment, and if instructed to follow up with a phone call.
  • Provide customer service to customers calling up asking for delivery times, and other questions (which we will provide the information for), or send us an email stating which customer has called up asking for what and their contact details.
  • Call asking for customer feedback on the product once it has been received.
  • Generating reports on the above (or from the website) for management review.
About PH Offshoring Solutions, Inc
PH Offshoring Solutions Inc. (PHOS) is a start-up providing offshoring and outsourcing services to companies in Australia and globally. Our focus is to provide a high level of technical services (development and support) compared to other offshoring/outsourcing companies based in Asia. While the existing benefit of outsourcing is simply access to “cheap” labour source through lower wage costs in other countries in Asia (India, China etc), this benefit represents only one of the many real benefits of outsourcing. Infact the additional costs associated with managing an outsourced team, difficulties in communication, the complexity around software requirements, and the risk of staff turnover often results in higher costs and risks going down this path. Many Western companies have had a negative experiences, simply chasing the cheapest provider. PHOS differs in the following ways: 1. PHOS has an Australian based management team. This team is comprised of a senior solutions architect and a senior business analyst. This team deals directly with the Australian customer, in discovery, documentation, requirements analysis, and then also manages the relationship back to the PH Team. 2. PHOS is managed by an Australian-Filipino based management team. This provides a strong technical and communication link between the Australian management team and the PH technical team. By adopting the above strategy, we provide Australian based companies a local, experienced technical team who are able to develop, foster and manage the relationship, rather than simply providing technical “cheap” resources. The Philippines team, similarly, will be managed in a way to ensure longevity in the solutions delivered, through better communication channels, "Australian" business acumen, and work accountability.

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