Graphic Designer | Customer Service Consultant


  • Makati, Philippines
    6th Floor, OPL Building, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Recruiter was hiring an hour ago

Job Description

Backed by a leading Australian venture capital firm, DesignCrowd is one of the world's largest design marketplaces. If you're excited by fun, dynamic, high-performance work environments, this is a unique development opportunity.

DesignCrowd’s Manila offices are based in Makati and offer you to chance to work in a fun and modern environment with great perks and fantastic colleagues.

As a Service Consultant and Printing Specialist at DesignCrowd, you will focus on providing support to DesignCrowd’s global customer base, particularly those seeking printing services from us.

Your main tasks would be:

  • Contact customers who have purchased our Printing Services and collect necessary information to customize the products.
  • Prepare files for printing on various items like business cards, mugs, caps, flyers and stickers.
  • Work on required revisions from customers where necessary in order to ensure they are satisfied with the product prior to sending to print.
  • Setting up printing and shipping method as per our customer needs.

Some secondary tasks would include:

  • Handling inbound emails and calls regarding our products and services.
  • Handling inbound emails and calls from Designers needing assistance.
  • Participate on sales activities to up-sell / cross-sell printing customers to other products and services.
  • Help to improve DesignCrowd’s products and services by identifying improvement opportunities from feedback that you’ve received from clients.

Minimum Qualifications

  • You must hold a university degree
  • With at least 1-2 years of related work experience
  • Knowledge of graphic design software (i.e. Adobe Creative Suite)
  • Outstanding English language skills (written and verbal) are required.
  • Prior experience in Customer Support and Sales is a plus!
  • Willing to work midshift (3:00pm to 12:00am)

Jobs Summary

Job level
Associate / Supervisor
Job category
Media and Creatives
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
6th Floor, OPL Building, Makati, Metro Manila, Philippines
Consulting/Business Services
1 opening

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About Penbrothers

Penbrothers opened its doors in December of 2014 in Manila with the hopes of connecting the world to the Philippines, and the Philippines to the world. Penbrothers was born from a need to meet a new demand and opportunity generated in the startup community, mainly, the co-working sector, with an innovative approach to remote working, offering manning and payroll solutions, beyond a shared working space. Over the last couple years, Penbrothers has successfully expanded into 3 offices and housing over 40 international and local startups, organizations, and entrepreneurs. This is the Penbrothers ecosystem and where companies use the space to grow, scale, and engage collectively. Penbrother clients has access to services such as talent management support for employment, payroll, and tax compliance, as well as manning services for the whole recruitment and onboarding process. Cost advantage is the principal value at Penbrothers. By understanding the challenges startups constantly face and the reasons to their failures, Penbrothers sought out an action to aid expanding organizations with talent management and manning services so that clients can concentrate on their business to the core.
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