Graphic Designer | Customer Service Consultant

Penbrothers

  • Makati, Philippines
    6th Floor, OPL Building, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted 3 months ago and deadline of application is on 14 Nov
Recruiter was hiring 29 minutes ago

Graphic Designer | Customer Service Consultant

Penbrothers

Job Description

Backed by a leading Australian venture capital firm, DesignCrowd is one of the world's largest design marketplaces. If you're excited by fun, dynamic, high-performance work environments, this is a unique development opportunity.

DesignCrowd’s Manila offices are based in Makati and offer you to chance to work in a fun and modern environment with great perks and fantastic colleagues.

As a Service Consultant and Printing Specialist at DesignCrowd, you will focus on providing support to DesignCrowd’s global customer base, particularly those seeking printing services from us.

Your main tasks would be:

  • Contact customers who have purchased our Printing Services and collect necessary information to customize the products.
  • Prepare files for printing on various items like business cards, mugs, caps, flyers and stickers.
  • Work on required revisions from customers where necessary in order to ensure they are satisfied with the product prior to sending to print.
  • Setting up printing and shipping method as per our customer needs.

Some secondary tasks would include:

  • Handling inbound emails and calls regarding our products and services.
  • Handling inbound emails and calls from Designers needing assistance.
  • Participate on sales activities to up-sell / cross-sell printing customers to other products and services.
  • Help to improve DesignCrowd’s products and services by identifying improvement opportunities from feedback that you’ve received from clients.

Minimum Qualifications

  • You must hold a university degree
  • With at least 1-2 years of related work experience
  • Knowledge of graphic design software (i.e. Adobe Creative Suite)
  • Outstanding English language skills (written and verbal) are required.
  • Prior experience in Customer Support and Sales is a plus!
  • Willing to work midshift (3:00pm to 12:00am)

Jobs Summary

Job level
Associate / Supervisor
Job category
Media and Creatives
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
6th Floor, OPL Building, Makati, Metro Manila, Philippines
Industry
Consulting/Business Services
Vacancy
1 opening
Website
http://www.penbrothers.com

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About Penbrothers

Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With 9 offices in 3 locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.
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