Customer Experience Associate


  • Makati, Philippines
    6th Floor, OPL Building, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 2 months ago and deadline of application is on 28 Feb
Recruiter was hiring an hour ago

Customer Experience Associate


Job Description

The ideal candidate will have a solid background or interest in account management and/or sales, with an outgoing personality with the drive to grow the business from within. We are looking for an exceptional communicator who is passionate to grow in a young & vibrant company with an exciting vision. The successful candidate will create & execute a strategy to bring our internal growth/sales process to a whole new level - reporting directly to the Customer Experience Manager. Your main objective is to grow our existing accounts from within, ensure excellent customer service, & client satisfaction.


    • Create & execute the strategy to grow our existing clients & upsell our services:
    • Regular meetings with all current clients to understand how we can help them grow (increase number of seats) & close deals accordingly
    • Analyse & understand our clients’ businesses in order to strategically sell & grow their team proactively
    • Understanding what each client wants & upselling our services accordingly: (1) Converting regular co-working space clients (OSA) to enroll in our other key services (MSA), (2) Private rooms, and (3) Training & other partnership programs
    • Develop strong relationships with our clients with regular communication & courtesy meetings:
    • Resolving client concerns: (1) Answering client queries, (2) Establish how Penbrothers can improve and take the lead on acting accordingly with other departments, and (3) Taking the lead to ensure client obligations are met (payment, movement, etc)
    • Maintain constant communication with other departments within Penbrothers
    • Ensures that queries and resolutions are seen to within given time
    • Escalate client concerns to respective departments

Minimum Qualifications

  • Relevant Bachelor's Degree
  • Native English Proficiency
  • Ability to come up with & execute strategy
  • Excellent Sales Skills
  • Exceptional Communication Skills (Oral & Written)
  • Problem Solving/Conflict Resolution
  • Sense of Accountability and Responsibility
  • MS Office Proficiency
  • Presentation Skills
  • Familiarity/Savvy with CRM Process

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
6th Floor, OPL Building, Makati, Metro Manila, Philippines
Consulting/Business Services
1 opening

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About Penbrothers

Penbrothers opened its doors in December of 2014 in Manila with the hopes of connecting the world to the Philippines, and the Philippines to the world. Penbrothers was born from a need to meet a new demand and opportunity generated in the startup community, mainly, the co-working sector, with an innovative approach to remote working, offering manning and payroll solutions, beyond a shared working space. Over the last couple years, Penbrothers has successfully expanded into 3 offices and housing over 40 international and local startups, organizations, and entrepreneurs. This is the Penbrothers ecosystem and where companies use the space to grow, scale, and engage collectively. Penbrother clients has access to services such as talent management support for employment, payroll, and tax compliance, as well as manning services for the whole recruitment and onboarding process. Cost advantage is the principal value at Penbrothers. By understanding the challenges startups constantly face and the reasons to their failures, Penbrothers sought out an action to aid expanding organizations with talent management and manning services so that clients can concentrate on their business to the core.
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