Customer Service Consultant

Penbrothers

  • Makati, Philippines
    6th Floor, OPL Building, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted a year ago and deadline of application is on 2 Oct
Recruiter was hiring 3 hours ago

Customer Service Consultant

Penbrothers

Job Description

DesignCrowd is expanding its team in Manila and would like you to apply! We help launch customers ideas into the world through our crowdsourcing platform of graphic design. Join a young, vibrant, international team and help customers from all around the world use the DesignCrowd marketplace (www.designcrowd.com) to get great designs!

Overview

Backed by a leading Australian venture capital firm, DesignCrowd is one of the world's largest design marketplaces. If you're excited by fun, dynamic, high-performance work environments, this is a unique development opportunity.

DesignCrowd’s Manila offices are based in Makati and offer you to chance to work in a fun and modern environment with great perks and fantastic colleagues.

As a Service Consultant at DesignCrowd, you will focus on providing support to DesignCrowd’s global customer base. You will have responsibility for handling inbound emails, calls, social media posts and live chats. You will help to answer customer questions and solve customer’s problems. Your goal is to help ensure that DesignCrowd customers have a great experience using the service.

In addition to these core activities, you will play an important role in supporting sales for DesignCrowd through cross-selling and up-selling activities. You’ll also help to improve DesignCrowd’s products and services by identifying improvement opportunities from feedback that you’ve received from clients.

Role available on Mid-Shift (3:00pm to 12am) and Night-Shift (10:00pm to 7:00am).

Role might be to work on off-set week (i.e. Wednesday to Sunday)

Responsibilities

  • Handle inbound/outbound e-mails
  • Handle inbound/outbound calls
  • Handle social media posts
  • Handle live chat
  • Participate in sales activities: cross-selling and up-selling
  • Identifying improvements opportunities for our products and services

Minimum Qualifications

  • University degree
  • Minimum 2-year experience in customer service
  • Outstanding English language skills (written and verbal)
  • Fast learner and open to new challenges
  • Proactive and a positive attitude
  • Being a team player
  • Used to going the extra mile for customers and the team

Preferred Qualifications

  • Experience in sales
  • Knowledge of graphic design software (Adobe Creative Suite)

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
6th Floor, OPL Building, Makati, Metro Manila, Philippines
Industry
Consulting/Business Services
Vacancy
1 opening
Website
http://www.penbrothers.com

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About Penbrothers

Penbrothers opened its doors in December of 2014 in Manila with the hopes of connecting the world to the Philippines, and the Philippines to the world. Penbrothers was born from a need to meet a new demand and opportunity generated in the startup community, mainly, the co-working sector, with an innovative approach to remote working, offering manning and payroll solutions, beyond a shared working space. Over the last couple years, Penbrothers has successfully expanded into 3 offices and housing over 40 international and local startups, organizations, and entrepreneurs. This is the Penbrothers ecosystem and where companies use the space to grow, scale, and engage collectively. Penbrother clients has access to services such as talent management support for employment, payroll, and tax compliance, as well as manning services for the whole recruitment and onboarding process. Cost advantage is the principal value at Penbrothers. By understanding the challenges startups constantly face and the reasons to their failures, Penbrothers sought out an action to aid expanding organizations with talent management and manning services so that clients can concentrate on their business to the core.
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