Penbrothers International Inc.
Penbrothers International Inc.

Customer Experience Manager  

Penbrothers International Inc.

  • Makati, Philippines
    6th Floor, OPL Building, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-10-05T09:58:23.730000+00:00
Job closed.

Job Description

Upteam is a vintage bag and accessory curator currently supplying both online and offline shops in Europe, Middle East and Asia with authentic pre-owned items from high-end brands. You may visit www.upteamco.com for more details.

This position will be based in Manila and report directly to the Sales Director. The successful candidate will oversee the entire Customer Service journey and strategy. There will be a strong communication flow with the BD and Ops teams within the company.

Responsibilities:

Research - Assess our current customer experience and survey areas for improvement

  • Product improvements
  • Improve communication within UT departments and with customers
  • After-sales service

Product - Enhance the perceived quality of our product through packaging, branding and better service

  • Primary and secondary packaging
  • Promotion and Gifting
  • After sales service

Customer Support

  • Define our customer support strategy and train our customer service representatives
  • Negotiation strategies
  • Communication templates
  • How to increase sales through customer service
  • Ensure margin through customer service

Minimum Qualifications

  • Bachelor’s/College Degree in Related Field (Communications, Business, or similar)
  • At least 5 years working experience in Customer Relations and Services
  • Experience in
    • a multinational company
    • End to End Customer Service Blueprint
    • Training
  • Excellent communication, presentation, and writing skills
  • Fast learner and good team player.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
6th Floor, OPL Building, Makati, Metro Manila, Philippines
Industry
Consulting/Business Services
Vacancy
1 opening
Website
http://www.penbrothers.com

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About Penbrothers International Inc.

Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.

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