Service Consultant | Design Team


  • Makati, Philippines
    , 100 Don Carlos Palanca , Makati, Kalakhang Maynila, Philippines
    Kalakhang Maynila
  • Full time
Posted 7 months ago and deadline of application is on 7 Apr
Recruiter was hiring 17 hours ago

Service Consultant | Design Team


Job Description

The Opportunity:

  • DesignCrowd is expanding its team in Manila and would like you to apply!
  • Join a young, vibrant, international team and help customers from around the world use the DesignCrowd marketplace (

The Company:

  • Backed by a leading Australian venture capital firm, DesignCrowd is one of the world's largest design marketplaces. If you're excited by fun, dynamic, high-performance work environments, this is a unique development opportunity.
  • DesignCrowd’s Manila offices are based in Makati and offer you to chance to work in a fun and modern environment with great perks and fantastic colleagues.

The role:

As a Service Consultant at DesignCrowd you will focus on providing support to DesignCrowd’s global customer base. Your key responsibilities will be the following:

  • Handle inbound emails, calls, social media posts and live chats.
  • Help answer customers' questions and solve customers' problems.
  • Help ensure that DesignCrowd customers have a great experience using the service.
  • Support sales for DesignCrowd through cross-selling and up-selling activities.
  • Help improve DesignCrowd’s products and services by identifying improvement opportunities from feedback that you’ve received from clients.

  • This role is based in the Night Shift (11:00pm to 8:00am).

Minimum Qualifications

  • With a University degree.
  • Minimum of 2 years prior experience in Customer Service.
  • Prior experience in sales is beneficial, but not essential.
  • Knowledge of graphic design software is beneficial, but not essential
  • Outstanding English language skills (written and verbal).
    • Additional foreign language skills are a plus.

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
100 Don Carlos Palanca
Consulting/Business Services
1 opening

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About Penbrothers

Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With 9 offices in 3 locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.
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