In-House Customer Service Representative  

Apart from working at the outstanding and relaxed atmosphere Penbrothers offers, your report line will be directly with one of the world’s largest company in the travel agency scene, Fareportal! Your report line has strong knowledge and experience in the air travel booking vertical, including corporate travel management and automation of wholesale distribution of complex international airfares. It operates in North America, Europe, and Asia, partners with over 450 airlines, over 150,000 hotels and hundreds of car agencies worldwide. If you are ready to deliver one of the highest levels of customer service and support in the air travel business, this is the place to be!

JOB DESCRIPTION AND RESPONSIBILITIES:

• Reduce / control revenue loss to the Organization by timely identifying fraudulent transactions.
• Verify potential fraud cases.
• Do complete research on potential fraud cases and take action based on the outcome.
• Contact card-issuing bank and the cardholder to avoid revenue loss to the organization.
• Send emails to the customer in case unable to reach the customer to complete the verification.
• Communicate effectively with other departments to increase efficiency.
• Prepare reports of transactions and send it to Audit team on Daily basis.
• Adhere to all corporate policies, guidelines, and statutory requirements.

• At least 1-2 years of work experience in the Travel Industry.
• Thorough knowledge of the airline industry processes & practices.
• Well versed or with working knowledge of Amadeus and Sabre (GDS).
  • Should know how to check for the following:
    • Fare rules.
    • Ticket status.
    • Schedule changes.
    • Cancellations
  • Knowledge of GDS exchanges would be an advantage.
• Excellent command in fare rule interpretation
• Good communication skills.
• Willing to work graveyard shift.