Penbrothers International Inc.
Penbrothers International Inc.

Refund Analyst/Sr. Refund Analyst  

Penbrothers International Inc.

  • Makati, Philippines
    OPL Building, 100 Don Carlos Palanca, Legazpi Village, Makati, 1229 Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱30,000.00 - ₱40,000.00 / month
    PHP
    30000
    40000
    30000
    MONTH
  • Full timeFULL_TIME

Expired 7 years ago

2017-03-20T16:00:00+00:00
Job closed.

Job Description

Responsibilities:

  • Audit & action the refund requests received on daily basis both on GDS & Merchant Account.
  • Reporting errors in refund requests to the concerned person/department.
  • Maintaining daily log sheet of refunds processed.
  • Emailing concerned parties/departments for follow up on refunds.
  • Calling Airlines wherever applicable

Goals:

  • Ensuring smooth functioning of activities. Keeping a tab on the Queue Count & ensure speedy refund of escalated cases
  • Ensuring the high level of quality check before processing any refund.

Minimum Qualifications

  • Thorough knowledge of the airline industry processes & practices
  • 1-2 years of experience in ticketing / Refunds
  • Well versed /working knowledge of Amadeus and Sabre (GDS) - should know how to check for fare rules, ticket status, schedule changes, cancellations. Knowledge of GDS exchanges would be an additional benefit
  • Excellent command in fare rule interpretation
  • Good communication skills
  • Above average comprehension skills
  • Diligence and attention to details
  • Organized in their work

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Medical / Health InsuranceMedical / Health Insurance
  • Recruitment / Signing BonusRecruitment / Signing Bonus

Required Skills

  • Complex Problem-Solving
  • Conflict Resolution
  • Problem Sensitivity
  • Attention to Detail
  • Customer Service
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
OPL Building, 100 Don Carlos Palanca, Legazpi Village, Makati, 1229 Metro Manila, Philippines
Industry
Consulting/Business Services
Vacancy
10 openings
Website
http://www.penbrothers.com

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About Penbrothers International Inc.

Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.

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