Refund Analyst/Sr. Refund Analyst
Penbrothers International Inc.
- Makati, PhilippinesOPL Building, 100 Don Carlos Palanca, Legazpi Village, Makati, 1229 Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱30,000.00 - ₱40,000.00 / monthPHP300004000030000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
Responsibilities:
- Audit & action the refund requests received on daily basis both on GDS & Merchant Account.
- Reporting errors in refund requests to the concerned person/department.
- Maintaining daily log sheet of refunds processed.
- Emailing concerned parties/departments for follow up on refunds.
- Calling Airlines wherever applicable
Goals:
- Ensuring smooth functioning of activities. Keeping a tab on the Queue Count & ensure speedy refund of escalated cases
- Ensuring the high level of quality check before processing any refund.
Minimum Qualifications
- Thorough knowledge of the airline industry processes & practices
- 1-2 years of experience in ticketing / Refunds
- Well versed /working knowledge of Amadeus and Sabre (GDS) - should know how to check for fare rules, ticket status, schedule changes, cancellations. Knowledge of GDS exchanges would be an additional benefit
- Excellent command in fare rule interpretation
- Good communication skills
- Above average comprehension skills
- Diligence and attention to details
- Organized in their work
Perks and Benefits
- Paid Holidays
- Paid Bereavement/Family Leave
- Paid Vacation Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Medical / Health Insurance
- Recruitment / Signing Bonus
Required Skills
- Complex Problem-Solving
- Conflict Resolution
- Problem Sensitivity
- Attention to Detail
- Customer Service
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- OPL Building, 100 Don Carlos Palanca, Legazpi Village, Makati, 1229 Metro Manila, Philippines
About Penbrothers International Inc.
Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.