Penbrothers International Inc.
Penbrothers International Inc.

Ticketing Executive  

Penbrothers International Inc.

  • Makati, Philippines
    OPL Building, 100 Don Carlos Palanca, Legazpi Village, Makati, 1229 Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱25,000.00 - ₱35,000.00 / month
    PHP
    25000
    35000
    25000
    MONTH
  • Full timeFULL_TIME

Expired 7 years ago

2017-03-19T16:00:00+00:00
Job closed.

Job Description

RESPONSIBILITIES

  • Efficiently and accurately issue air tickets using Amadeus & Sabre GDS
  • Provide excellent customer service, support, and information to all company personnel and customers.
  • Accurately raise refund requests via TMS.
  • Manage & report all Ticketing & worked booking to OQC
  • Control on debit memos
  • Support reservation & customer support staff for any Ticketing related querie
  • Process webmail correspondence.
  • Ensure quality control on the self-work.
  • Keep assigned queues at a manageable/low level.
  • Other tasks assigned by Supervisor or Manager
  • Maintain self schedule adherence
  • Follow all process related guidelines as stated in training documents
  • Follow & adhere to company compliance related guidelines such as GSU, DOT etc.
  • Achieving self targets & extending all help to achieve department goals

GOALS

  • Must be able to meet the desired level of productivity
  • Maintain desired quality parameters on the work done
  • To meet the schedule adherence targets
  • To meet daily, weekly, monthly goals set by team leader
  • Consistently increase the efficiency & effectiveness on booking handling
  • 100% compliance on corporate level policies

Minimum Qualifications

  • Thorough knowledge of the airline industry processes & practices
  • 1-2 years of experience in ticketing
  • Well versed /working knowledge of Amadeus and Sabre (GDS) - should know how to check for fare rules, ticket status, schedule changes, cancellations. Knowledge of GDS exchanges would be an additional benefit
  • Excellent command in fare rule interpretation
  • Good communication skills.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Recruitment / Signing BonusRecruitment / Signing Bonus
  • Medical / Health InsuranceMedical / Health Insurance

Required Skills

  • Scheduling
  • Interpersonal Skills
  • Attention to Detail
  • Customer Service
  • Reading Comprehension
  • Communication Skills
  • Deductive Reasoning

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
OPL Building, 100 Don Carlos Palanca, Legazpi Village, Makati, 1229 Metro Manila, Philippines
Industry
Consulting/Business Services
Vacancy
10 openings
Website
http://www.penbrothers.com

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Penbrothers International Inc.

Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: