Ticketing Executive
Penbrothers International Inc.
- Makati, PhilippinesOPL Building, 100 Don Carlos Palanca, Legazpi Village, Makati, 1229 Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱35,000.00 / monthPHP250003500025000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
RESPONSIBILITIES
- Efficiently and accurately issue air tickets using Amadeus & Sabre GDS
- Provide excellent customer service, support, and information to all company personnel and customers.
- Accurately raise refund requests via TMS.
- Manage & report all Ticketing & worked booking to OQC
- Control on debit memos
- Support reservation & customer support staff for any Ticketing related querie
- Process webmail correspondence.
- Ensure quality control on the self-work.
- Keep assigned queues at a manageable/low level.
- Other tasks assigned by Supervisor or Manager
- Maintain self schedule adherence
- Follow all process related guidelines as stated in training documents
- Follow & adhere to company compliance related guidelines such as GSU, DOT etc.
- Achieving self targets & extending all help to achieve department goals
GOALS
- Must be able to meet the desired level of productivity
- Maintain desired quality parameters on the work done
- To meet the schedule adherence targets
- To meet daily, weekly, monthly goals set by team leader
- Consistently increase the efficiency & effectiveness on booking handling
- 100% compliance on corporate level policies
Minimum Qualifications
- Thorough knowledge of the airline industry processes & practices
- 1-2 years of experience in ticketing
- Well versed /working knowledge of Amadeus and Sabre (GDS) - should know how to check for fare rules, ticket status, schedule changes, cancellations. Knowledge of GDS exchanges would be an additional benefit
- Excellent command in fare rule interpretation
- Good communication skills.
Perks and Benefits
- Paid Holidays
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Recruitment / Signing Bonus
- Medical / Health Insurance
Required Skills
- Scheduling
- Interpersonal Skills
- Attention to Detail
- Customer Service
- Reading Comprehension
- Communication Skills
- Deductive Reasoning
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- OPL Building, 100 Don Carlos Palanca, Legazpi Village, Makati, 1229 Metro Manila, Philippines
About Penbrothers International Inc.
Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.