Penbrothers International Inc.
Penbrothers International Inc.

Customer Relationship Manager  

Penbrothers International Inc.

  • Makati, Philippines
    6th flr, OPL bldg, 100 C Palanca St., Legaspi Village, Makati City, C. Palanca St., Legaspi Village, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱25,000.00 - ₱30,000.00 / month
    PHP
    25000
    30000
    25000
    MONTH
  • Full timeFULL_TIME

Expired 6 years ago

2017-10-03T16:00:00+00:00
Job closed.

Job Description

  • Design, create and deliver the tools necessary to test strategies and synthesize insights from customer research, competitive and market analysis, as well as direct customer feedback.
  • Conceptualize and execute end-to-end CRM strategies that will maximize commercial opportunities by fostering and encouraging customer retention, engagement, and loyalty.
  • Map out the customer journey to develop a CRM platform structure and identify metrics that can measure a success of key touch points and identify and correct gaps in customer experience.
  • Build a set of scalable best practices and knowledge base for excellent customer experience.
  • Design, manage and monitor churn and engagement dashboards with due respect to customer lifetime value and maximum profitability.
  • Collaborate and work closely with all departments to ensure the correct and timely implementation of CRM strategies.
  • Oversee direct communications with customers to manage fall-out as pricing and processes evolve and changes to the business model are introduced.
  • Track and measure the impact a website feature/redesign or process change will have on the customer experience.
  • Create and define appropriate segments in the database according to customer profile and targeted marketing activities.

Minimum Qualifications

  • Must have in-depth knowledge of customer experience metrics and industry standards and have a deep understanding of its impact on financial results.
  • Familiarity with the luxury fashion industry and corresponding customer profiles.
  • Relevant experience with budgeting and forecasting is a definite plus.
  • Must be an excellent communicator and well-versed in both written and verbal English; highly organized, detail-oriented, is disciplined and can work autonomously.
  • Candidates should have a degree in marketing or related field and/or extensive experience in direct and digital marketing environment, with emphasis on customer acquisition, re-engagement, and retention.
  • At least three to five years of experience is preferred.

Required Skills

  • Sales and Marketing Knowledge

Preferred Courses

  • Applied Economics [Financial Economics] and BS Marketing Management

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Sales and Marketing
Educational Requirement
Bachelor's studies
Recruiter response to application
Always
Office Address
6th flr, OPL bldg, 100 C Palanca St., Legaspi Village, Makati City, C. Palanca St., Legaspi Village, Makati, Metro Manila, Philippines
Industry
Consulting/Business Services
Website
http://www.penbrothers.com

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About Penbrothers International Inc.

Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.

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