Customer Support Representative

Penbrothers

  • Makati, Philippines
    6th Floor, OPL Building, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full time
Recruiter was hiring 6 hours ago

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
  • Help with Admin tasks when necessary

Minimum Qualifications

  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • At least 1-year experience as a customer support representative
  • Strong command of the English language with strong conversational skill
  • Problem-solving and an ability to interpret an extensive variety of technical instructions
  • Detail-oriented with strong organizational skills
  • Must be comfortable to work during night-shifts when necessary
  • Willing to do extra admin work

Perks and Benefits

    Jobs Summary

    Job level
    Entry Level / Junior, Apprentice
    Job category
    Customer Service
    Educational requirement
    Bachelor's degree graduate
    Recruiter response to application
    Once in a while 
    Office Address
    6th Floor, OPL Building
    Industry
    Consulting/Business Services
    Vacancy
    1 opening
    Website
    http://www.penbrothers.com

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    About Penbrothers

    Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With 9 offices in 3 locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.
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