Penbrothers International Inc.
Penbrothers International Inc.

Customer Service Consultant | Night-shift  

Penbrothers International Inc.

  • Makati, Philippines
    Makati, Metro Manila, Philippines, 6th Floor, OPL Building
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ₱20,000.00 - ₱30,000.00 / month
    PHP
    20000
    30000
    20000
    MONTH
  • Full timeFULL_TIME

Expired 3 years ago

2020-11-03T16:00:00+00:00
Job closed.

Job Description

As a Service Consultant, you will focus on providing support to our global customer base, particularly those seeking printing services from us. You will have responsibility for handling inbound emails, calls, social media posts, and live chats. You will help to answer customer questions and solve customer’s problems. Your goal is to help ensure that our customers have a great experience using the service.

In addition to these core activities, you will play an important role in supporting sales through cross-selling and up-selling activities. You’ll also help to improve products and services by identifying improvement opportunities from feedback that you’ve received from clients.

Minimum Qualifications

  • Amenable to work Night Shift (11 PM to 8 AM)
  • You must hold a university degree
  • You must have a minimum of 2 years prior experience in Customer Service
  • Outstanding English language skills (written and verbal) are required. If you can speak and write in French, German or Spanish, that is a plus!
  • Basic knowledge of graphic design software (i.e. Adobe Creative Suite)
  • Prior experience in sales is a plus
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;

Perks and Benefits

  • Work from HomeWork from Home
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
6th Floor, OPL Building
Industry
Consulting/Business Services
Vacancy
1 opening
Website
http://www.penbrothers.com

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About Penbrothers International Inc.

Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.

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